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How to Contact The Indian Hotels Company Limited Customer Support

Whether you're planning a luxurious stay or need assistance with bookings at any of The Indian Hotels Company Limited's properties, such as the renowned Taj Hotels, knowing how to reach their customer support is essential. The company provides several contact methods, including phone, email, and direct office visits, to ensure efficient service for all inquiries.

Contact Methods

Phone Support

• General Inquiries: +91 22 6137 1637 (Corporate Office), +91 22 6639 5515 (Registered Office)
• Available: Monday to Saturday, from 9 AM to 6 PM IST
• Steps to Follow: Call the number, choose the relevant department from the menu, and speak directly with a customer service agent.
• Preparation: Keep your booking details, any relevant reservation numbers, and personal identification handy for quick assistance.

Email Support

• Address: Contact via Taj Hotels Website
• How to Use:
  1. Navigate to the contact page on the Taj Hotels website.
  2. Fill out the contact form with details such as your name, email address, and the nature of your inquiry.
  3. Submit the form and expect a response within 24 to 48 hours.

Visit Corporate or Registered Office

• Corporate Office Address: 9th Floor, Express Towers, Barrister Rajni Patel Marg, Nariman Point, Mumbai 400 021, Maharashtra, India.
• Registered Office Address: Mandlik House, Mandlik Road, Mumbai 400 001, Maharashtra, India.
• Procedure: Visitors can schedule a meeting through the phone or email to discuss their concerns directly with a representative.

Troubleshooting Common Issues

• Delayed Responses: If you do not receive a timely email response, follow up with a phone call or consider using the live chat feature on their website.
• Booking Issues: For immediate booking concerns, using the phone contact or live chat is often more effective than email.

FAQ

Q1: How can I modify an existing reservation? A1: Contact customer support by phone for immediate changes, or use the modification link provided in your original booking confirmation email.

Q2: What should I do if I lose my booking confirmation? A2: Contact the reservation department via email with your name and date of booking to request a duplicate confirmation.

Q3: Can I arrange special requests for my stay through customer support? A3: Yes, special requests can be arranged by contacting customer support, preferably by phone, to ensure personalized attention.