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How to Contact Syngene International Limited Customer Support

Introduction

Syngene International Limited, a leading contract research organization, is committed to providing exceptional customer service. Whether you have queries, need support, or want to share feedback, this guide will help you reach out to Syngene efficiently.

Contact Methods

Phone Support

Phone Number: +91 80 6891 8000
Fax Number: +91 80 6891 8808

Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM IST

Steps to Contact via Phone:

1. Dial the provided phone number during operational hours.
2. Follow the automated instructions to connect to the appropriate department.
3. Be prepared to provide your name, contact details, and a brief description of your issue.
4. Have any relevant documents, such as order numbers or previous correspondence, ready for reference.

Email Support

Email Address: info@syngeneintl.com

Steps to Contact via Email:

1. Open your email client and compose a new email.
2. Use a clear and descriptive subject line (e.g., "Order Inquiry" or "Technical Support").
3. Provide detailed information about your query or issue in the email body.
4. Attach any relevant documents or screenshots.
5. Send the email and expect a response within 24-48 hours.

Website Contact Form

Website: Syngene Contact Page

Steps to Use the Website Contact Form:

1. Visit the contact page on the Syngene website.
2. Fill out the form with your name, email address, and message.
3. Provide as much detail as possible about your query or concern.
4. Submit the form and wait for a response via email.

Social Media

LinkedIn: Syngene LinkedIn
Twitter: Syngene Twitter
Facebook: Syngene Facebook

Steps to Contact via Social Media:

1. Visit the company’s LinkedIn, Twitter, or Facebook page.
2. Use the messaging feature to send a direct message with your query or issue.
3. Follow the company for updates and additional contact options.

Tips for Effective Communication

• Be Clear and Concise: Provide all necessary details in your initial contact to avoid delays.
• Have Information Ready: Keep account details, order numbers, and any previous correspondence handy.
• Be Patient: Allow some time for the company to respond, especially during peak hours.

Troubleshooting Common Issues

• Long Wait Times: If phone lines are busy, try contacting via email or the website contact form.
• Unanswered Emails: Ensure your email is correctly addressed and check your spam folder for responses. If you don't receive a reply within 48 hours, follow up.
• Technical Issues: If you experience problems with the contact form, ensure your internet connection is stable and try again. Alternatively, use another contact method.

FAQ

Q1: What is the best time to contact Syngene International Limited?
A1: The best time to contact is during their operational hours, Monday to Friday, 9:00 AM to 6:00 PM IST.

Q2: How long does it take to receive a response via email?
A2: Typically, responses are received within 24-48 hours.

Q3: What information should I include in my query?
A3: Include your name, contact details, order number (if applicable), and a detailed description of your query or issue.

Q4: Can I contact Syngene International Limited through social media?
A4: Yes, you can reach out through their LinkedIn, Twitter, or Facebook pages for queries and updates.