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How to Contact Suzlon Energy Limited Customer Support

Introduction

Suzlon Energy Limited is committed to providing excellent customer support to its stakeholders, including investors, partners, and the general public. This guide will help you reach Suzlon Energy Limited efficiently through various contact methods.

Contact Methods

Phone Support

Phone Numbers:

• +91-20-61356135
• +91-20-67022000

Fax:

• +91-20-67022100
• +91-20-67022000

Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM IST

Steps to Contact via Phone:

1. Dial the provided phone numbers during operational hours.
2. Follow the automated instructions to reach the relevant department.
3. Be prepared to provide your name, contact details, and a brief description of your issue.
4. Have any relevant documents, such as order numbers or previous correspondence, ready for reference.

Email Support

Email Address: pune@suzlon.com

Steps to Contact via Email:

1. Open your email client and compose a new email.
2. Use a clear and descriptive subject line (e.g., "Financial Query" or "Technical Support").
3. Provide detailed information about your query or issue in the email body.
4. Attach any relevant documents or screenshots.
5. Send the email and expect a response within 24-48 hours.

Website Contact Form

Website: Suzlon Energy Contact Page

Steps to Use the Website Contact Form:

1. Visit the contact page on the Suzlon Energy website.
2. Fill out the form with your name, email address, and message.
3. Provide as much detail as possible about your query or concern.
4. Submit the form and wait for a response via email.

Social Media

LinkedIn: Suzlon Energy LinkedIn
Twitter: Suzlon Energy Twitter
Facebook: Suzlon Energy Facebook

Steps to Contact via Social Media:

1. Visit the company’s LinkedIn, Twitter, or Facebook page.
2. Use the messaging feature to send a direct message with your query or issue.
3. Follow the company for updates and additional contact options.

Tips for Effective Communication

• Be Clear and Concise: Provide all necessary details in your initial contact to avoid delays.
• Have Information Ready: Keep account details, order numbers, and any previous correspondence handy.
• Be Patient: Allow some time for the company to respond, especially during peak hours.

Troubleshooting Common Issues

• Long Wait Times: If you experience long wait times on the phone, try calling during non-peak hours or use email or the website contact form for less urgent issues.
• Unanswered Emails: Ensure that you have included all necessary information and check your spam folder. If you do not receive a response within the expected timeframe, follow up with a phone call.
• Technical Difficulties: If you encounter issues with the website contact form or social media, try accessing the site from a different browser or device, or use an alternative contact method.

Frequently Asked Questions (FAQ)

Q: What information should I have ready when contacting customer support? A: Have your account details, order numbers, and any previous correspondence handy to provide to the support representative.

Q: What should I do if I don't receive a response to my email? A: Check your spam folder and ensure all necessary information was included. If there is no response within 48 hours, consider following up with a phone call.

Q: Can I contact Suzlon Energy Limited outside of business hours? A: You can send emails or use the website contact form at any time. Phone support is only available during business hours.