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How to Contact Strides Pharma Science Limited Customer Support

If you need to inquire about Strides Pharma Science Limited’s products, services, or have specific questions related to the company’s operations, contacting their customer support team is straightforward. Strides Pharma provides multiple communication channels to cater to different needs, including phone, email, and corporate visits.

Contact Methods

Phone Support

• Number: +91 80 6784 0000 (Corporate Office), +91 22 2789 2924 (Registered Office)
• Available: Monday to Friday, from 9 AM to 5 PM IST
• Steps to Follow: Dial the number and choose the option that best fits your inquiry from the automated menu. Wait to be connected to the appropriate department.
• Preparation: Have your inquiry details, customer ID (if applicable), and any relevant documentation ready.

Email Support

• Address: corpcomm@strides.com
• How to Use:
  1. Write an email with a clear subject line (e.g., "Inquiry about Medication Availability").
  2. Include your contact information and detailed questions or descriptions of the issue.
  3. Attach any relevant documents or previous correspondence for reference.
  4. Send the email and expect a response typically within 48 hours.

Office Visits

• Corporate Office: Strides House, Bilekahalli, Bannerghatta Road, Bengaluru - 560 076, India.
• Registered Office: 201, Devavrata, Sector 17, Vashi, Navi Mumbai - 400 703, India.
• Procedure: Visitors are advised to schedule an appointment through a phone call or email to ensure the availability of the concerned department’s personnel.

Troubleshooting Common Issues

• Long Wait Times: Avoid calling during peak hours (early mornings and late afternoons). Midday is often less busy.
• Unanswered Emails: If you don’t receive a response within the expected timeframe, consider following up with a phone call or a second email, referencing the initial email’s date.

FAQ

Q1: What should I do if I have a complaint about a Strides Pharma product? A1: Report the issue through the email with details about the product and your experience. For urgent issues, use the phone contact.

Q2: Can I request product information directly from the corporate office? A2: Yes, product information can be requested via any contact method. Email is recommended for detailed inquiries.

Q3: How can I get updates on my previous queries? A3: Keep a record of your correspondence or reference number provided during initial contact for follow-ups.