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How to Contact Sony PlayStation Customer Care for PS5

If you're a proud owner of the PlayStation 5 (PS5) and encounter any issues or have inquiries regarding your console, Sony PlayStation's customer care is here to assist you. Here's how you can reach out to them:

Contact Details:

Office Address:

Sony PlayStation's branch office in India is located at: A – 18, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi, India, Pin Code – 110044.

Phone Number:

For immediate assistance, you can call Sony PlayStation's toll-free international number: 1-800-345-7669. Customer care representatives are available to assist you between 8 a.m. and 8 p.m. PST.

Email:

For queries related to your PS5, PSN account, or accessories, you can email them. While the specific email address is not provided, you can find the relevant contact method on their support page.

Live Chat:

Sony PlayStation offers live chat support through their online assistant. Connect with a customer care representative in real-time to address your concerns promptly.

Other Support Options:

Self-Help Resources:

Before reaching out to customer care, explore Sony PlayStation's self-help resources. Access FAQs, manuals, and self-help videos designed to assist users in troubleshooting common PS5 issues.

Repair & Service Support:

If you're experiencing technical problems with your PS5, find information about repair services and service charges. This includes locating the nearest service center, understanding repair terms and conditions, and booking service appointments.

Social Media:

Stay updated on PS5 news, announcements, and customer support information by following Sony PlayStation's official accounts on Facebook, Instagram, and Twitter. You may also be able to reach out to them through direct messaging on these platforms.

Tips for Contacting Customer Care:

1. Verify Official Sources: Always check contact details from the official Sony or PlayStation website to ensure accuracy.
2. Protect Personal Information: Be cautious when sharing personal information during interactions with customer service representatives.
3. Be Specific: Clearly explain your PS5 issue or query to expedite the resolution process.
4. Document Communication: Keep records of your interactions with customer care, including dates, times, and names of representatives, for future reference.

Remember, Sony PlayStation's customer care team is dedicated to assisting PS5 users with any concerns they may have. By utilizing available contact methods and support resources, you can resolve issues and enhance your PS5 gaming experience.

Official URLs for reference: