How to Contact Solar Industries India Limited Customer Support

Whether you have questions about products, need assistance with services, or have issues regarding corporate information, knowing how to contact Solar Industries India Limited’s customer support is essential. This guide provides detailed instructions on how to contact Solar Industries India Limited through various methods to ensure your queries are addressed efficiently.

Contact Methods for Solar Industries India Limited

1. Phone

• Customer Support Numbers:
  • Regd Office: +91 712 6645555 / 567
  • Corporate Office: +91 712 2500200 / 201
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the automated instructions to connect with the relevant department. Be prepared with any specific details about your query for quicker assistance.

2. Fax

• Fax Numbers:
  • Regd Office: +91 712 2500247
• Instructions: Send your documents via fax, including a cover sheet with your contact details and a brief description of your query.

3. Email

• Support Email: solar@solargroup.com
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, and a detailed description of your query or problem. Attach any relevant documents or photos.
• Response Time: Typically within 24-48 hours.

4. Corporate Office Contact

• Address:
  • Solar Industries India Limited, "Solar" House, 14, Kachimet, Amravati Road, Nagpur - 440023, India
• Instructions: For any official correspondence or document submission, use the corporate office address. Ensure your mail includes all necessary details and contact information for follow-up.

5. Website Contact Form

• Website: Solar Industries India Limited Official Website
• Instructions: Visit the official website and navigate to the contact section. Fill out the contact form with your name, email, phone number, and message. Ensure to provide detailed information about your query.
• Response Time: Typically within 24-48 hours.

6. Social Media

• LinkedIn: Solar Industries India Limited
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have your folio number, certificate details, and any relevant documents ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Fax Transmission Issues: If your fax does not go through, verify the fax number and try again. If the issue persists, contact their phone support for assistance.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• Provide your full name, contact details, specific query details, and any relevant information about your issue.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?