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How to Contact Shanthi Gears Limited Customer Support

Shanthi Gears Limited, a renowned player in the gear manufacturing sector, offers multiple channels for communication to address inquiries, provide customer support, and facilitate service requests. Whether you are a customer needing assistance with products, a business looking for partnerships, or a shareholder requiring corporate information, understanding how to contact Shanthi Gears Limited effectively can enhance your interaction and ensure timely responses.

Contact Methods

Phone Support

• General Inquiries: +91 422 4545745
• Available: Monday to Friday, from 9 AM to 6 PM IST
• Steps to Follow: Dial the number, select the appropriate option from the automated menu to be connected with the correct department.
• Preparation: Have your customer ID or product details, and specific questions or concerns ready to expedite the process.

Email Support

• Address: info@shanthigears.com
• How to Use:
  1. Compose an email with a specific subject line reflecting your inquiry (e.g., "Warranty Claim on Gear Product").
  2. Include detailed information about your issue, your contact details, and any relevant transaction or product identifiers.
  3. Attach documents if necessary and send. Expect a response typically within 48 hours.

Corporate Office Visit

• Address: Shanthi Gears Limited, 304-A, Trichy Road, Singanallur, Coimbatore - 641005, Tamil Nadu, India.
• Procedure: It's recommended to schedule an appointment through a phone call or email before visiting to ensure that the appropriate personnel are available to assist you.

Troubleshooting Common Issues

• Long Wait Times: Avoid peak hours such as early mornings or late afternoons. Mid-day or just after lunch are typically less crowded times.
• Unanswered Emails: If your email remains unanswered after 48 hours, follow up with another email or consider calling the customer service number for a more immediate response.

FAQ

Q1: How can I order replacement parts for my gears? A1: Contact the sales department via phone or email with the specific parts you need, including model numbers and specifications.

Q2: What should I do if I have a technical issue with a product? A2: Report technical issues directly through the technical support email or phone number, providing detailed descriptions of the problem and any error messages or symptoms.

Q3: Can I get technical documentation for my products? A3: Yes, technical documentation can be requested via email. Include your product model and details to ensure you receive the correct documents.