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How to Contact Samsung Customer Support for S32A600UUP Monitor Assistance

The Samsung S32A600UUP Monitor is an advanced LED LCD display offering a 32-inch diagonal screen, high-resolution visuals, and energy-efficient performance. If you have queries regarding its energy efficiency, performance, warranty, or other features, Samsung provides multiple customer support options. This guide explains how to reach out to them effectively.

Contacting Samsung Customer Support

1. General Customer Support

For inquiries or assistance related to the S32A600UUP Monitor, you can contact Samsung using the following details:

• Email: For questions related to EPREL registration or energy efficiency, email eprel@samsung.com.
• Phone: Samsung’s customer care phone number is not listed for this product. Visit their Support Page to access live chat or regional contact numbers.
• Mail Address:
  Samsung
  PO Box 12987
  Blackrock, Co. Dublin, Ireland

2. Online Resources

• Website: Visit the Samsung Electronics UK website for support articles, downloads, and product-specific FAQs.
• EPREL Registration: For energy performance and compliance details, refer to the EPREL database entry for this product:
  EPREL Registration No. 1414383.

Key Product Specifications

Energy Efficiency

• SDR Power Efficiency Class: G (33.2 W in SDR mode).
• HDR Power Efficiency Class: G (51.0 W in HDR mode).
• Standby Power Demand: 0.5 W.
• Off Mode Power Demand: 0.3 W.

Display and Performance

• Screen Size: 32 inches (80.0 cm diagonal).
• Resolution: 2560 x 1440 pixels.
• Refresh Rate: 144 Hz.
• Panel Technology: LED LCD.

Environmental Features

• No Automatic Brightness Control (ABC) or sensors for voice recognition or room presence.

Software and Hardware Support

• Software/Firmware Updates: Guaranteed for 8 years after market placement ends.
• Spare Parts Availability: Guaranteed for 7 years.
• Product Support Duration: Minimum of 7 years.

Warranty Information

Samsung offers a 2-year general warranty for the S32A600UUP monitor. For additional details or to claim warranty services:

• Contact Samsung using the email or address provided above.
• Visit Samsung’s Warranty Page for specific terms and conditions.

FAQs

Q1. Where can I find the energy efficiency label for my monitor?

The energy efficiency label for this model is available through its EPREL registration link.

Q2. Can I use an external power supply with this monitor?

The monitor includes an internal power supply and does not require an external one.

Q3. How long will Samsung provide updates for this product?

Samsung guarantees 8 years of software and firmware updates and 7 years of spare parts availability from the end of its market placement.

Quick Troubleshooting Tips

No Display Output:

• Check all cable connections (HDMI or DisplayPort).
• Ensure the monitor is powered on and the standby LED is lit.

Power Issues:

• Verify that the internal power supply is properly connected to a stable AC source.
• If the monitor does not turn on, contact Samsung support.

Screen Performance Issues:

• Adjust the refresh rate to 144 Hz in the display settings for optimal performance.
• Ensure your graphics card supports the monitor’s resolution and refresh rate.

Compliance and Environmental Notes

The S32A600UUP Monitor complies with COMMISSION DELEGATED REGULATION (EU) 2019/2013 regarding energy labeling and efficiency.