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How to Contact Sahyadri Industries Limited Customer Support

Sahyadri Industries Limited, a prominent player in the Indian industrial sector, provides various avenues for stakeholders, customers, and partners to reach out for support and inquiries. Understanding the different methods to contact them can ensure that your questions and concerns are addressed efficiently.

Contact Methods

Phone Support

• Number: +91 20 2644 2925
• Available: Monday to Friday, from 9 AM to 5 PM IST
• Steps to Follow: Dial the number, listen to the automated menu and select the appropriate option to connect with the customer service department.
• Preparation: Have your customer ID, related product details, and any prior communication handy to expedite the process.

Email Support

• Address: info@sahyadriind.com
• How to Use:
  1. Compose an email with a specific subject line that briefly describes your inquiry (e.g., "Warranty Claim for Product").
  2. Include your full name, contact information, and detailed information about your inquiry.
  3. Attach any relevant documents or previous correspondence as necessary.
  4. Send the email and expect a response typically within 2-3 business days.

Corporate Office Visit

• Address: Sahyadri Industries Limited, Registered Office: 39/D Gultekdi, J.N. Marg, Pune-411037, Maharashtra, India.
• Procedure: It's advisable to schedule an appointment through phone or email before visiting to ensure availability of the appropriate staff member to address your concerns.

Troubleshooting Common Issues

• Long Wait Times: Avoid peak hours (early mornings and late afternoons). Try contacting mid-morning or after lunch for quicker responses.
• Unanswered Emails: If you do not receive a response within the expected timeframe, follow up with a second email or consider contacting via phone for urgent issues.

FAQ

Q1: How can I get technical support for a Sahyadri product? A1: Technical support can be accessed via the phone number provided. Ensure you describe your issue in detail and have the product model ready.

Q2: What should I do if I need to escalate a complaint? A2: If initial responses do not resolve your issue, request to speak with a senior manager or write a detailed email expressing your concerns and the need for escalation.

Q3: Can I contact Sahyadri Industries Limited via social media? A3: Yes, Sahyadri Industries Limited is active on major social media platforms. You can send messages directly through these channels for less urgent communications.