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How to Contact RITES Limited Customer Support

RITES Limited, a Schedule ‘A’ Enterprise of the Government of India, provides a range of infrastructure services. Whether you’re an investor, client, or someone seeking general information about the company, contacting RITES Limited is straightforward with the various methods they offer. This article will guide you on how to reach out to RITES Limited efficiently.

Contact Methods

1. Phone Support

For direct and immediate assistance, you can contact RITES Limited via phone. They have dedicated lines for their corporate office and registered office.

Phone Numbers:

• Corporate Office: +91 (124) 2571666
• Registered Office: +91 (124) 2571666

Availability: Monday to Friday, 9:00 AM to 5:00 PM

Steps to Contact:

1. Dial the appropriate number based on your inquiry.
2. Follow the voice prompts if available, or wait to be connected to a representative.
3. Have your details ready, such as your name, contact information, and the reason for your call.

2. Email Support

For detailed inquiries or to submit documents, emailing RITES Limited is a practical option.

Email ID: info@rites.com

Steps to Contact:

1. Compose an email with a clear subject line indicating your inquiry.
2. Provide all necessary information in the email body, including your full name, contact details, and specific query.
3. Attach relevant documents if necessary.
4. Send the email and expect a response within 2-3 business days.

3. Postal Mail

You can send formal correspondence to either the corporate or registered office of RITES Limited.

Addresses:

• Corporate Office:
  RITES Limited,
  Shikhar, Plot No.1, Sector-29,
  Gurugram-122 001 (India)
• Registered Office:
  RITES Limited,
  SCOPE Minar, Laxmi Nagar, Delhi-110 092 (India)

Steps to Contact:

1. Write a formal letter detailing your inquiry or request.
2. Ensure that your contact details are clearly mentioned.
3. Send the letter via registered mail to track delivery.

4. Online Contact

RITES Limited maintains an online presence where additional contact methods may be found.

Website: www.rites.com

Steps to Contact:

1. Visit the official website.
2. Navigate to the ‘Contact Us’ section if available.
3. Use any provided contact forms or email addresses to send your inquiry.

Tips for Contacting RITES Limited

• Prepare Information: Before contacting, gather all relevant details, such as your investor code, inquiry history, and specific questions.
• Be Clear and Concise: Clearly state your issue or inquiry to assist the support team in addressing your needs promptly.
• Follow Up: If you do not receive a response within the expected timeframe, follow up with a call or another email.

Troubleshooting Common Issues

• Long Wait Times: If you experience long wait times on the phone, consider calling during non-peak hours or use email instead.
• Unanswered Emails: If your email goes unanswered for more than 3 business days, follow up or use another contact method.
• Incorrect Department: When calling, ensure you listen carefully to the prompts to reach the correct department. For emails, specify the department or nature of your inquiry clearly in the subject line.

FAQs

Q1: How can I contact RITES Limited for investor relations?
A: For investor-related inquiries, you can send an email to info@rites.com or contact their corporate office.

Q2: How long does it take to get a response to an email inquiry?
A: You should receive a response within 2-3 business days.

Q3: Can I visit RITES Limited’s office in person?
A: Yes, you can visit either the corporate office in Gurugram or the registered office in Delhi during business hours.

Q4: What should I do if I don’t receive a response?
A: If you don’t receive a response, follow up via phone or send a letter via postal mail.