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How to Contact Poly Medicure Limited Customer Support

Poly Medicure Limited, a leading manufacturer of medical devices, understands the importance of providing excellent customer support. Whether you need assistance with a product, have questions about your order, or require detailed information, contacting Poly Medicure’s customer support is easy and straightforward. This article will guide you through the various methods to reach out to Poly Medicure Limited, ensuring you receive the help you need promptly.

Contact Methods

1. Phone

For immediate assistance, contacting Poly Medicure via phone is the quickest method. You can reach their customer support team at the following numbers:

  • General Inquiries: +91-11-33550700, +91-11-47317000
  • Plant Locations:
    • Sector-59, Ballabgarh: +91-129-4287000, +91-129-3355070

2. Email

Email is an effective way to communicate for non-urgent inquiries or to provide detailed information. You can reach Poly Medicure at:

  • General Inquiries: info@polymedicure.com

3. Website Contact Form

Poly Medicure’s official website offers a contact form that you can fill out with your details and inquiries. This is a convenient way to ensure your message reaches the right department. Visit the contact page to access the form.

4. Social Media

Poly Medicure is active on various social media platforms. You can use these channels to stay updated on news and announcements and to reach out for support:

5. Physical Addresses

For in-person visits or postal correspondence, you can use the following addresses:

  • Registered Office: 232 B, 3rd Floor, Okhla Industrial Estate, Phase-III, New Delhi - 110020, India
  • Plant Locations:
    • Plot No. 104-105 & 115-116, Sector-59, HSIIDC Industrial Area, Ballabgarh, Faridabad - 121004, Haryana, India
    • Plot No. 33-34, Sector-68, IMT, Faridabad - 121004, Haryana, India

Tips for Contacting Poly Medicure

  • Have Your Information Ready: Before contacting Poly Medicure, ensure you have all relevant information on hand, such as your order number, product details, and any previous correspondence.
  • Be Clear and Concise: Clearly state the purpose of your inquiry or issue to help the support team assist you more efficiently.
  • Use Official Channels: Always use the contact methods provided by Poly Medicure to ensure your query reaches the appropriate department.

Troubleshooting Common Issues

Long Wait Times

If you experience long wait times on the phone, consider using email or the contact form on the Poly Medicure website. For urgent matters, try calling during non-peak hours.

Unanswered Emails

If you do not receive a response to your email within a reasonable timeframe, double-check the email address for any errors and resend your query. Additionally, follow up with a phone call if necessary.

FAQ

1. How can I check the status of my query?

You can follow up on your query by referencing the ticket number provided during your initial contact. For phone inquiries, ask for a reference number and the name of the representative handling your case.

2. What are the working hours for Poly Medicure customer support?

Poly Medicure customer support is typically available during business hours, Monday to Friday. Specific hours may vary, so it’s best to check their website for the most current information.

3. Can I visit the Poly Medicure office for support?

Yes, you can visit the registered or plant office for support. However, it’s advisable to schedule an appointment in advance to ensure availability.

Conclusion

Reaching out to Poly Medicure Limited for support is straightforward with the multiple contact methods available. Whether you prefer phone, email, social media, or in-person visits, Poly Medicure offers several channels to assist you with your queries and concerns. Always ensure you have the necessary information ready and follow the tips provided to receive prompt and efficient service.

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