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How to Contact NovaStar Technical Support for TU15 Pro Assistance

The TU15 Pro LED Playback Control Processor by NovaStar is a state-of-the-art device designed for managing indoor LED screens with powerful interaction and playback control capabilities. If you need help with installation, configuration, troubleshooting, or feature activation, NovaStar provides multiple channels to assist you effectively.

Contacting NovaStar Technical Support

1. Customer Support Channels

To resolve queries related to the TU15 Pro LED Playback Control Processor, use the following contact details:

• 🌐 Website Support: Visit the NovaStar Support Center for comprehensive resources, including manuals, FAQs, and software downloads.
• 📧 Email Support: For technical issues or inquiries, email NovaStar at support@novastar.tech.
• 📞 Phone Support: Contact NovaStar’s regional offices for real-time assistance. Phone numbers are available on the Contact Page.
• 🛠 Documentation Feedback: If you notice errors or have suggestions about the TU15 Pro documentation, provide feedback via the Documentation Feedback Form.

Key Product Features

1. Inputs and Outputs

• Video Inputs: 2x HDMI 1.3 inputs, max resolution of 2048×1152@60Hz.
• USB Ports: 3x USB 2.0 inputs for multimedia playback and function extensions.
• Network Outputs: 4x Ethernet ports with a total capacity of 2.6 million pixels.
• Audio Outputs: SPDIF digital audio and 3.5-mm analog audio ports.

2. Wireless Features

• Screen Mirroring: Mirror screens from Windows, macOS, iOS, and Android devices.
• Dual Wi-Fi Modes: Operate Wi-Fi and wireless hotspot simultaneously for seamless connectivity.

3. Playback and Control

• Media Decoding: Supports H.264 and H.265 4K@60Hz video playback.
• Control Options: Use the ViPlex Handy app, a remote control, or USB playback for easy program editing and management.
• Image Quality: Enhanced with contrast, detail, and color adjustments, offering display modes like standard, meeting, vivid, and skin tones.

Installation Assistance

Mounting Options

Rack Mounting:
Use at least M5×12 screws to secure the device. Ensure the rack can support a minimum of 5 kg weight.

Wall Mounting:
Use M4×12 screws with an installation distance of 83 mm. Ensure screws can bear a minimum of 10 kg weight.

Cabling Instructions

• LAN/WAN Ports: Use Cat 5 or higher cables for stable Ethernet connections.
• Peripheral Devices: Connect compatible peripherals like cameras, Bluetooth keyboards, and sound systems via USB or Bluetooth 5.1.

Product Certification Details

The TU15 Pro is certified with the following international standards:

• CE, FCC, IC, RoHS for environmental and operational compliance.
• SRRC, MIC, KC, CB for regional-specific standards.

For certification-related issues in specific regions, contact NovaStar to ensure compliance.

Optional Accessories

Enhance your TU15 Pro’s capabilities with the following optional features:

Wireless Mirroring Activation Codes:

• 4-Split Screen Code (Item Code: 710010020)
• 9-Split Screen Code (Item Code: 710010073)

Whiteboard Activation Code:

• (Item Code: 710010027) for interactive collaboration.

Mirroring Dongle (TB1304):

• Includes a Type-C to USB adapter for universal connectivity.

FAQs

Q1. What is the maximum screen load capacity of the TU15 Pro?

The device supports a total load capacity of 2.6 million pixels, with scaling options for widths ranging from 64 to 4096 pixels and heights from 64 to 1920 pixels.

Q2. What file systems are supported for USB playback?

The TU15 Pro supports FAT32 and NTFS file systems. exFAT and FAT16 are not supported.

Q3. How do I perform wireless screen mirroring?

Install the ViPlex Handy app on your smartphone or use compatible devices like macOS and Windows PCs to mirror screens via Wi-Fi.

Compliance and Safety

FCC Compliance

• Operation must not cause harmful interference and must accept interference received.
• Maintain a 20 cm distance between the device and your body to ensure safety.

Environmental Considerations

• Operating Temperature: –20°C to +60°C.
• Humidity: 0% to 80% RH, non-condensing.

Contact NovaStar for Advanced Support

For advanced queries about the TU15 Pro’s features or compatibility with third-party peripherals, reach out to NovaStar’s technical support team via the Support Portal.