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How to Contact Noida Toll Bridge Company Limited Customer Support

Contacting Noida Toll Bridge Company Limited (NTBCL) might be necessary for a variety of reasons, ranging from inquiries about toll charges to questions about annual financial statements. The company offers several ways to reach their support team, including phone, email, live chat, and social media channels.

Contact Methods

Phone Support

• Number: 0120 2516495
• Available: Monday to Friday, from 9 AM to 5 PM
• Steps to Follow: Call the number, select the appropriate department from the automated menu, and wait to be connected to a customer service representative.
• Preparation: Have your query details and any relevant account information ready to provide clarity and receive precise assistance.

Email Support

• Address: ntbcl@ntbcl.com
• How to Use:
  1. Compose an email with a clear subject line (e.g., "Query Regarding Toll Fee Overcharge").
  2. Include all relevant details such as date of incident, your contact information, and any supporting documents.
  3. Send the email and wait for a response, typically within 48 hours.

Live Chat

• Access: Via the company’s official website: www.ntbcl.com
• Procedure: Click on the live chat icon, usually located at the bottom right of the website. Enter your query and wait for a live agent to respond.
• Note: Live chat is best for immediate assistance during working hours.

Social Media

• Platforms: Facebook, Twitter
• Usage: Send a direct message or post a comment on their pages. This is useful for less urgent communications.

Troubleshooting Common Issues

• Long Wait Times: Try contacting during off-peak hours (early morning or late afternoon).
• Unanswered Emails: Follow up with a phone call if you do not receive a response within the expected time frame.

FAQ

Q1: What should I do if I face issues with the toll booth? A1: Contact customer support immediately via phone for quick resolution.

Q2: Can I obtain a copy of my toll transactions through email? A2: Yes, request a transaction statement via email by providing your registered vehicle number and relevant dates.

Q3: How can I report a discrepancy in billing? A3: Report any billing issues through the email or live chat with all necessary transaction details.