How to Contact Nitiraj Engineers Limited Customer Support

If you have inquiries or need assistance with products from Nitiraj Engineers Limited, such as electronic weighing scales or currency counting machines, it’s important to know the proper channels for reaching their customer support. This guide provides detailed instructions on how to contact Nitiraj Engineers Limited through various methods to ensure you receive the help you need promptly.

Contact Methods for Nitiraj Engineers Limited

1. Phone

• Customer Support Number: +91 2562 285081 / 285181
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the automated instructions to reach the relevant department. Be prepared with your product details or order information for faster service.

2. Email

• Support Email: response@nitiraj.net
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, product details, and a detailed description of your query or problem. Attach any relevant documents or photos.
• Response Time: Typically within 24-48 hours.

3. Live Chat

• Availability: Visit the Nitiraj Engineers Limited website and click on the live chat option available on the homepage.
• Instructions: Enter your name, email, and query. A customer service representative will respond to assist you in real-time.

4. Social Media

• LinkedIn: Nitiraj Engineers Limited
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have your order number, product details, and any relevant documents ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Live Chat Disconnection: If the chat session disconnects, try refreshing the webpage or starting a new session.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• You should provide your order number, full name, product details, and a detailed description of your issue.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?