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How to Contact Mayo Clinic Laboratories for Assistance with the Streptococcus Pneumoniae Antigen (CSF) Test (SPNC)

The Streptococcus pneumoniae Antigen (SPNC) Test offered by Mayo Clinic Laboratories is a diagnostic tool for the rapid detection of pneumococcal meningitis. If you have questions about test procedures, specimen handling, billing, or general inquiries, here are the contact options and support details to guide you.

Contact Information

General Support (Available 24/7)

• Phone (Toll-Free):
  📞 800-533-1710 (U.S.)
  📞 +1 855-379-3115 (International)
• Email:
  📧 mcl@mayo.edu
• Fax:
  📠 507-284-1759

Clinical Specialist Support

For technical questions about the SPNC test:

• Phone:
  📞 855-516-8404
  📞 507-266-5740
• Email:
  📧 mcl@mayo.edu

International Support

• Phone:
  📞 +1 855-379-3115
• Email:
  📧 mliintl@mayo.edu
• For additional toll-free numbers by country, visit the International Contact Page.

Billing Inquiries

For details on fees, CPT codes, or payment:

• Visit the Billing Section on the Mayo Clinic Laboratories website.

Locations

Primary Laboratory

Mayo Clinic Laboratories
3050 Superior Drive NW
Rochester, MN 55905
📞 800-533-1710

Additional Laboratories

Jacksonville, FL
Mayo Clinic Laboratories
4500 San Pablo Road
Jacksonville, FL 32224

Scottsdale, AZ
Mayo Clinic Laboratories
5777 E. Mayo Blvd.
Phoenix, AZ 85054

Key Information About the SPNC Test

Specimen Requirements

• Type: Cerebrospinal Fluid (CSF).
• Volume: 1 mL preferred; 0.5 mL minimum.
• Container: Sterile vial, preferably vial 2.

Specimen Stability

• Refrigerated (Preferred): 14 days.
• Frozen: 14 days.

Additional Testing Requirements

• Perform routine bacterial cultures on the CSF at the originating site for a comprehensive diagnosis.

FAQs

Q1. What are the recommended test forms?

If not ordering electronically, submit the Infectious Disease Serology Test Request (T916) form with the specimen.

Q2. How soon will results be available?

Results are typically available same day or within 1 day.

Q3. What if I receive a negative result?

A negative result does not rule out Streptococcus pneumoniae infection. Perform bacterial culture and Gram stain analysis for confirmation.