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How to Contact MAS Financial Services Limited

Introduction

MAS Financial Services Limited, a specialized entity in MSME financing, offers multiple avenues for customers and stakeholders to reach out for support, inquiries, and more. Whether you're seeking financial information, have specific queries, or need customer service assistance, this guide will help you contact MAS Financial Services Limited effectively.

Contact Methods

Phone Support

Phone Number: Not explicitly provided in the document. Please refer to the company's website or official documents for accurate contact numbers.

Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM IST

Steps to Contact via Phone:

1. Dial the provided phone number during operational hours.
2. Be ready to provide your name, contact details, and the nature of your inquiry.
3. Keep any relevant documents or details, such as account numbers or transaction details, handy for quicker assistance.

Email Support

Email Address: Not explicitly provided in the document. Please refer to the company's website or official documents for accurate email addresses.

Steps to Contact via Email:

1. Open your email client and compose a new email.
2. In the subject line, briefly state your reason for contacting (e.g., "Loan Inquiry" or "Account Issue").
3. In the body of the email, provide detailed information about your query or issue.
4. Attach any relevant documents or screenshots.
5. Send the email and await a response, typically within 24-48 hours.

Website Contact Form

Website: MAS Financial Services Contact Page

Steps to Use the Website Contact Form:

1. Visit the MAS Financial Services contact page.
2. Fill out the form with your name, email address, and message.
3. Provide detailed information about your query or concern.
4. Submit the form and wait for a response via email.

Social Media

LinkedIn: MAS Financial Services LinkedIn
Twitter: MAS Financial Services Twitter

Steps to Contact via Social Media:

1. Visit the company's LinkedIn or Twitter page.
2. Use the messaging feature to send a direct message outlining your query or issue.
3. Follow the company for updates and additional contact options.

Tips for Effective Communication

• Be Clear and Concise: Provide all necessary details in your initial contact to avoid back-and-forth communication.
• Have Information Ready: Keep account numbers, loan details, and any previous correspondence handy.
• Be Patient: Allow some time for the company to respond, especially during peak hours.

Troubleshooting Common Issues

• Long Wait Times: If phone lines are busy, try contacting via email or the website contact form.
• Unanswered Emails: Ensure your email is correctly addressed and check your spam folder for responses. If you don't receive a reply within 48 hours, follow up.
• Technical Issues: If you experience problems with the contact form, ensure your internet connection is stable and try again. Alternatively, use another contact method.

FAQ

Q1: What is the best time to contact MAS Financial Services?
A1: The best time to contact is during their operational hours, Monday to Friday, 9:00 AM to 6:00 PM IST.

Q2: How long does it take to receive a response via email?
A2: Typically, responses are received within 24-48 hours.

Q3: What information should I include in my query?
A3: Include your name, contact details, account or loan number (if applicable), and a detailed description of your query or issue.

Q4: Can I contact MAS Financial Services through social media?
A4: Yes, you can reach out through their LinkedIn or Twitter pages for queries and updates.