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How to Contact Marshalls USA: A Comprehensive Guide

Marshalls is a popular retail chain in the United States, known for offering brand-name apparel, home goods, and more at discounted prices. Whether you're looking to track an order, inquire about a product, or resolve an issue with a purchase, this guide will provide you with all the necessary contact information for Marshalls USA.

1. Customer Service Phone Numbers

For general inquiries and assistance, Marshalls provides a variety of contact numbers depending on your needs:

Online Inquiries:
Call 1-833-888-0776
Hours: Monday to Friday, 9 AM - 6 PM EST

In-Store Inquiries:
Call 1-888-627-7425
Hours: Monday to Friday, 9 AM - 6 PM EST

TJX Rewards® Credit Card Support:

• For TJX Rewards® Credit Card: 1-800-952-6133
• For TJX Rewards® Platinum Mastercard: 1-877-890-3150

2. Online Help Center

Marshalls has an extensive online help center where you can find answers to frequently asked questions (FAQs), track orders, and manage returns. You can access it here.

3. Chat With Us

For quick assistance, you can use the live chat feature available on Marshalls’ website. This service is typically available during the same hours as customer service calls.

4. Email Support

For those who prefer to send their inquiries via email, you can use the contact form available on the Marshalls website. Fill in your details and select the type of inquiry to receive a tailored response.

5. Mailing Address

If you need to send a letter or return a product by mail, you can reach Marshalls at the following address:

Marshalls Customer Service
Attn: Customer Service Department
770 Cochituate Rd
Framingham, MA 01701
USA

6. Social Media

Marshalls is active on several social media platforms where you can also reach out for assistance:

• Facebook: Marshalls
• Twitter: @Marshalls
• Instagram: @marshalls

7. Visit a Store

Sometimes, it's easier to resolve an issue in person. You can find the nearest Marshalls store using their Store Locator.

8. Returns and Exchanges

Marshalls offers free returns in-store for purchases made online. For detailed information on their return policy, including returns by mail, visit the Returns section on their website.

9. Gift Cards

If you have questions about Marshalls gift cards, including balance inquiries or purchasing, visit the Gift Card section on their website.

10. Media Inquiries

For media-related questions, Marshalls directs users to their Media Inquiries page, where you can submit requests related to press and public relations.