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How to Contact Marine Electricals (India) Limited Customer Support

Contacting Marine Electricals (India) Limited's customer support is essential for resolving issues, inquiring about products and services, or providing feedback. This guide offers comprehensive details on the various methods to contact the company's support team.

Contact Methods Explained

1. Phone Support:

• Contact Number: +91-22-40343300
• Available: Monday to Friday, 9:00 AM - 5:00 PM IST
• How to Use: Have your customer or product details ready. This method is recommended for urgent inquiries.

2. Email Support:

• Email Address: info@marineelectricals.com
• Best Practices:
  • Subject should clearly state the purpose (e.g., "Warranty Claim for Product Model XYZ").
  • Include your contact information and any relevant details about your inquiry or issue.
  • Attach supporting documents or photos if applicable.

3. Live Chat:

• Access: Available through their official website: www.marineelectricals.com
• Operational Hours: 24/7
• Tips: Quick for immediate issues or queries. Ensure you're clear and concise in your communication.

4. Social Media:

• Platforms: Facebook, LinkedIn (Check and follow the official pages for updates.)
• Usage: Social media can be used for quick questions or to stay updated with the latest company news and product releases.

Troubleshooting Common Issues

• Long Wait Times: Try contacting during off-peak hours (early morning or late afternoon).
• Unanswered Emails: If you haven’t received a reply within 48 hours, follow up or try another contact method listed above.

FAQs

Q1: How do I request a quote for bulk orders? A: Send a detailed email with your requirements or use the contact form on our website.

Q2: What should I do if my product arrives damaged? A: Report the issue immediately via phone or email, including pictures and your order number.

Q3: Can I track my order through your website? A: Yes, use the tracking feature on our website or contact support for updates.