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How to Contact Marathon Nextgen Realty Limited Customer Support

Connecting with Marathon Nextgen Realty Limited is essential for existing and potential clients who may need assistance with property inquiries, documentation, or customer service issues. This guide provides detailed instructions on how to effectively communicate with the company using various contact methods.

Contact Methods

Phone Support

• Number: +91 22 3001 0101
• Available: Monday to Friday, from 9 AM to 6 PM IST
• Steps to Follow: Dial the number, listen to the automated prompts, and select the department that best suits your needs. Wait for a customer service representative to assist you.
• Preparation: Have any relevant documentation, details about your inquiry, and your client ID ready before calling to facilitate a swift and efficient service.

Email Support

• Address: info@marathon.in
• How to Use:
  1. Write a concise and descriptive subject line (e.g., "Query Regarding Property Documentation").
  2. Include all pertinent details such as your full name, contact information, and a thorough description of your issue or question.
  3. Attach any relevant documents and send the email. Responses are generally received within 48 hours.

Corporate Office Visit

• Address: Marathon Futurex, Mafatlal Mills Compound, N M Joshi Marg, Lower Parel, Mumbai, Maharashtra, India.
• Procedure: It is advisable to schedule an appointment via phone or email beforehand to ensure the appropriate personnel are available to address your concerns effectively.

Troubleshooting Common Issues

• Long Wait Times: Try contacting early in the morning or later in the day to avoid peak hours.
• Unanswered Emails: If you do not receive a response within the expected timeframe, consider following up with another email or using an alternative contact method.

FAQ

Q1: How can I schedule a viewing for a property? A1: Contact the sales department via phone or submit a request through the official website to schedule a property viewing.

Q2: What should I do if there is a delay in documentation processing? A2: Contact customer support with your file or reference number to check the status and push for expedited processing.

Q3: Can I receive customer support through social media? A3: Yes, Marathon Nextgen Realty is active on social media platforms like LinkedIn and Facebook, where you can send direct messages for non-urgent queries.