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How to Contact Larsen & Toubro Limited Customer Support

Introduction

Larsen & Toubro Limited (L&T) is one of India's largest and most respected companies in the engineering, construction, and technology sectors. Whether you need technical support, have inquiries about their services, or require assistance with their products, L&T offers various ways to get in touch with their customer support team. This guide provides detailed instructions on how to contact Larsen & Toubro Limited effectively.

Contact Methods

Phone Support

Phone Number: +91 22 6752 5656

Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM IST

Steps to Contact via Phone:

1. Dial the provided phone number during operational hours.
2. Follow the automated prompts to reach the appropriate department.
3. Be prepared to provide your name, contact details, and a brief description of your issue.
4. Keep any relevant documents or details, such as project numbers or previous correspondence, handy.

Email Support

Email Address: info@larsentoubro.com

Steps to Contact via Email:

1. Open your email client and compose a new email.
2. In the subject line, briefly state your reason for contacting (e.g., "Technical Support Request" or "Product Inquiry").
3. In the body of the email, provide detailed information about your query or issue.
4. Attach any relevant documents or screenshots.
5. Send the email and await a response, typically within 24-48 hours.

Website Contact Form

Website: Larsen & Toubro Contact Page

Steps to Use the Website Contact Form:

1. Visit the L&T contact page.
2. Fill out the form with your name, email address, and message.
3. Provide detailed information about your query or concern.
4. Submit the form and wait for a response via email.

Social Media

LinkedIn: Larsen & Toubro LinkedIn
Twitter: Larsen & Toubro Twitter

Steps to Contact via Social Media:

1. Visit the company's LinkedIn or Twitter page.
2. Use the messaging feature to send a direct message outlining your query or issue.
3. Follow the company for updates and additional contact options.

Tips for Effective Communication

• Be Clear and Concise: Provide all necessary details in your initial contact to avoid back-and-forth communication.
• Have Information Ready: Keep project numbers, account details, and any previous correspondence handy.
• Be Patient: Allow some time for the company to respond, especially during peak hours.

Troubleshooting Common Issues

• Long Wait Times: If phone lines are busy, try contacting via email or the website contact form.
• Unanswered Emails: Ensure your email is correctly addressed and check your spam folder for responses. If you don't receive a reply within 48 hours, follow up.
• Technical Issues: If you experience problems with the contact form, ensure your internet connection is stable and try again. Alternatively, use another contact method.

FAQ

Q1: What is the best time to contact Larsen & Toubro Limited?
A1: The best time to contact is during their operational hours, Monday to Friday, 9:00 AM to 6:00 PM IST.

Q2: How long does it take to receive a response via email?
A2: Typically, responses are received within 24-48 hours.

Q3: What information should I include in my query?
A3: Include your name, contact details, project or account number (if applicable), and a detailed description of your query or issue.

Q4: Can I contact Larsen & Toubro Limited through social media?
A4: Yes, you can reach out through their LinkedIn or Twitter pages for queries and updates.