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How to Contact ISMT Limited Customer Support

Introduction

When dealing with any company, there may come a time when you need to reach out for assistance. Whether you have a question about a product, need technical support, or require assistance with an order, knowing how to contact the company efficiently can save you time and frustration. In this article, we will provide you with a comprehensive guide on how to contact ISMT Limited customer support. We will cover various contact methods, tips for preparing your inquiry, troubleshooting common issues, and answer frequently asked questions.

Contact Methods

1. Phone Support

One of the quickest ways to get in touch with ISMT Limited is by phone. Here's how you can reach their customer support team:

• Phone Number: +91 20 6770 6000
• Hours of Operation: Monday to Friday, 9:00 AM - 6:00 PM IST

Instructions:

1. Dial the provided phone number.
2. Follow the automated prompts to select the appropriate department.
3. Wait to be connected to a customer support representative.
4. Be ready with your account details or any specific information related to your query.

2. Email Support

Email is a convenient way to contact ISMT Limited for non-urgent inquiries or to provide detailed information about your issue.

• Email Address: info@kpit.com

Instructions:

1. Open your email client and compose a new email.
2. In the subject line, include a brief description of your issue.
3. In the body of the email, provide detailed information about your query or issue.
4. Include your contact details and any relevant attachments or screenshots.
5. Send the email and wait for a response within 24-48 hours.

3. Live Chat

For immediate assistance, you can use the live chat feature on the ISMT Limited website.

• Website: www.kpit.com

Instructions:

1. Visit the ISMT Limited website.
2. Look for the live chat icon usually located at the bottom right corner of the page.
3. Click on the icon to start a chat session.
4. Enter your details and type your query in the chat box.
5. A customer support representative will respond to your inquiry in real-time.

4. Social Media

You can also reach out to ISMT Limited through their social media profiles.

• LinkedIn: ISMT Limited LinkedIn
• Twitter: @ISMTLimited
• Facebook: ISMT Limited Facebook

Instructions:

1. Visit the official social media page of ISMT Limited.
2. Send a direct message or post your query on their page.
3. Wait for a response from their social media team.

Tips for Contacting ISMT Limited

• Have Your Information Ready: Before contacting customer support, ensure you have all relevant information, such as your account number, order details, or any correspondence related to your query.
• Be Clear and Concise: Clearly explain your issue or question to help the support team understand and assist you better.
• Choose the Right Time: Try to contact customer support during their working hours to get a quicker response.

Troubleshooting Common Issues

• Long Wait Times: If you experience long wait times on the phone, consider using the email or live chat options for faster resolution.
• Unanswered Emails: If you haven't received a response within the expected timeframe, check your spam/junk folder or resend your email.
• Technical Issues with Live Chat: If the live chat feature is not working, try refreshing the page or using a different browser.

FAQs

Q1: What are the working hours of ISMT Limited customer support?
A1: ISMT Limited customer support is available Monday to Friday, from 9:00 AM to 6:00 PM IST.

Q2: How long does it take to get a response via email?
A2: Typically, you can expect a response within 24-48 hours.

Q3: Can I contact ISMT Limited through social media?
A3: Yes, you can reach out to ISMT Limited through their official social media profiles on LinkedIn, Twitter, and Facebook.

Q4: What should I do if I don't receive a response?
A4: If you don't receive a response, try following up via another contact method or resend your email.