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How to Contact INOGENI Customer Care for Assistance with the INO-HOST Button

If you recently purchased the INO-HOST Button – Backlit Switch Button with Hardware for Tables from INOGENI and need customer care support, this comprehensive guide will help you navigate the available resources. Whether you're installing the device, troubleshooting issues, or seeking warranty information, INOGENI offers dedicated support for all your queries.

Contacting INOGENI Customer Care

1. Technical Support

For any technical issues or queries related to your INO-HOST Button, you can reach out to INOGENI's support team via email:
📧 support@inogeni.com

2. Phone Support

For immediate assistance, call INOGENI's customer care hotline:
📞 +1 418 651 3383

3. Official Website

Visit the product page for detailed information about your device, installation steps, and FAQs:
🌐 www.inogeni.com/product/ino-host-button

Key Features of the INO-HOST Button

The INO-HOST Button is a backlit switch designed for seamless integration into video conferencing setups. It acts as a trigger to switch between Room PC mode and BYOD (Bring Your Own Device) mode. The button features an integrated LED to indicate the active connection status:

• OFF: Room PC selected.
• ON: Laptop selected.
• BLINK: Configuration error.

Installation Overview

Here’s a quick recap of how to set up the INO-HOST Button:

1. Drill a Hole: Use a 57mm [2 ¼ in] hole saw to prepare the table.
2. Connect the CAT Cable: Follow the T-568B standard to ensure a secure connection.
3. Attach Hardware: Use the provided screws and nuts to mount the button securely.
4. Test the Button: Press the button to switch connections and verify the LED status.

For step-by-step installation instructions, refer to the Installation Guide included in the box.

What’s Included in the Box?

Your INO-HOST Button package contains:

• 1x Button with assembled cable (screw and nut hardware included)
• 1x Terminal block plug
• 1x Installation Guide

Ensure that all items are present before starting the installation process.

Certification and Compliance

The INO-HOST Button complies with international standards, including:

• CE Standards: EN 55032, EN 55035, and RoHS Directive 2011/65/EU + 2015/863/EU.
• UKCA Standards: Complies with the Electromagnetic Compatibility Regulations 2016 No. 1091.

These certifications ensure the product meets the highest quality and safety standards.

Warranty and Terms

INOGENI products come with a limited warranty that covers manufacturing defects. Refer to the terms and conditions included with your purchase for detailed warranty information.

If you have any warranty-related questions, contact customer care at support@inogeni.com.

FAQs

Q: What should I do if the LED is blinking?

A blinking LED indicates a configuration error, such as no laptop being detected. Double-check all connections and ensure your laptop is compatible with the TOGGLE ROOMS device.

Q: Can I use any CAT cable for the installation?

Yes, but make sure the cable adheres to the T-568B standard for proper functionality.

Q: How do I know if the button is properly installed?

Once installed, pressing the button should seamlessly switch between Room PC mode and BYOD mode. The LED light will indicate the active mode.