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How to Contact Indian Energy Exchange Ltd Customer Support

When dealing with a service as critical as energy trading, having access to reliable customer support is essential. Whether you're an individual investor, a corporate client, or a stakeholder, there may be times when you need to get in touch with Indian Energy Exchange Ltd (IEX) for assistance. This guide will provide you with detailed instructions on how to contact IEX through various channels, ensuring that you receive the support you need promptly and efficiently.

Contact Methods

1. Phone

For immediate assistance, contacting IEX via phone is one of the quickest methods. Here’s how you can reach them:

• Corporate Office: +91-120-4648 100
• Registered Office: +91-011-3044 6511

2. Email

Email is an effective way to reach out for non-urgent inquiries or to provide detailed information. Here are the email addresses for various departments:

• General Inquiries: in.investor-relations@ge.com
• Company Secretary & Compliance Officer: investorrelations@iexindia.com

3. Fax

For formal communications and document submissions, you can use the following fax numbers:

• Corporate Office: +91-120-4648 115
• Registered Office: +91-011-3044 6596

4. Social Media

IEX is active on various social media platforms. You can use these channels to stay updated on news and announcements, and to reach out for support:

• LinkedIn: Indian Energy Exchange Ltd
• Twitter: @IEXLtd
• Facebook: Indian Energy Exchange Ltd

5. Physical Addresses

For in-person visits or postal correspondence, you can use the following addresses:

• Registered Office: C/o Avanta Business Centre, First Floor, Unit No. 1.14(a), D2, Southern Park, District Centre, Saket, New Delhi–110017, India
• Corporate Office: 9th Floor, Max Towers, Sector 16B, Noida, Uttar Pradesh–201301, India

Tips for Contacting IEX

• Have Your Information Ready: Before contacting IEX, ensure you have all relevant information on hand, such as your account details, transaction ID, and any previous correspondence.
• Be Clear and Concise: Clearly state the purpose of your inquiry or issue to help the support team assist you more efficiently.
• Use Official Channels: Always use the contact methods provided by IEX to ensure your query reaches the appropriate department.

Troubleshooting Common Issues

Long Wait Times

If you experience long wait times on the phone, consider using email or the contact form on the IEX website. For urgent matters, try calling during non-peak hours.

Unanswered Emails

If you do not receive a response to your email within a reasonable timeframe, double-check the email address for any errors and resend your query. Additionally, follow up with a phone call if necessary.

FAQ

1. How can I check the status of my query?

You can follow up on your query by referencing the ticket number provided during your initial contact. For phone inquiries, ask for a reference number and the name of the representative handling your case.

2. What are the working hours for IEX customer support?

IEX customer support is typically available during business hours, Monday to Friday. Specific hours may vary, so it’s best to check their website for the most current information.

3. Can I visit the IEX office for support?

Yes, you can visit the registered or corporate office for support. However, it’s advisable to schedule an appointment in advance to ensure availability.

Conclusion

Reaching out to Indian Energy Exchange Ltd for support is straightforward with the multiple contact methods available. Whether you prefer phone, email, or social media, IEX offers several channels to assist you with your queries and concerns. Always ensure you have the necessary information ready and follow the tips provided to receive prompt and efficient service.