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How to Contact Homesense: Customer Service and Support Information

If you need assistance with a Homesense purchase or have a general inquiry, this guide provides all the necessary contact details to help you reach the appropriate department.

Customer Service Contact Information

Homesense is committed to providing excellent customer service. Whether you need help with an order, have a complaint, or want to make a media inquiry, here are the ways to get in touch:

• Telephone:
  • You can reach the Homesense Customer Service team at +44 (0)1923 473561. They are available from Monday to Friday, 08:00 – 19:00, and Saturday to Sunday, 09:00 – 17:00.
• Email:
  • For general customer service inquiries, you can email Homesense at customerservice@tjxeurope.com. Homesense aims to respond to all emails within two working days.
• Postal Address:
  • If you prefer to contact Homesense via mail, you can write to:
    • Customer Service Team
    • TK Maxx and Homesense
    • 73 Clarendon Road
    • Watford WD17 1TX
    • United Kingdom

Media Inquiries

For media-related inquiries, Homesense has designated contact points:

General Media Inquiries:

• Email: homesense@ogilvy.com
• Telephone: +44 (0)7775006914

Urgent Media Inquiries:

• Telephone: +44 (0)7741105290

Complaints Handling

Homesense strives to resolve any issues at the store level or through their customer service team. However, if you are not satisfied with the resolution provided, you may refer your complaint to The Retail Ombudsman:

• The Retail Ombudsman Contact Details:
  • Address: 33rd Floor, Euston Towers, 286 Euston Road, London, NW1 3DP
  • Email: enquiries@theretailombudsman.org.uk
  • Telephone: 0845 680 3548

Important Notices

Homesense also provides updates on product recalls, ensuring the safety of their customers. For detailed information on current product recalls, please visit the Product Recalls Page.

Stay Connected

Homesense keeps its customers informed and engaged through various social media platforms: