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How to Contact Goa RTI Online Support: Your Guide to Getting Help

The Goa government's RTI Online platform is your gateway to filing information requests under the Right to Information Act. If you have questions, encounter issues, or need assistance during the process, the Department of Information and Publicity (DIP) is ready to help.

Why You Might Need to Contact Support:

• Technical Issues: Problems with the website, login, or application submission.
• Status Updates: Inquiring about the status of your RTI application or appeal.
• Payment Concerns: Questions regarding payment processing or status.
• General Inquiries: Seeking clarification on the RTI process or specific requirements.

How to Contact Goa RTI Online Support

1. Email Support:

• Address: support.rtionline@goa.gov.in
• Best For: Non-urgent inquiries, technical issues, detailed questions.
• Tips:
  • Clearly state your query in the subject line (e.g., "Application Status Inquiry").
  • Include your RTI application reference number if applicable.
  • Be patient; response times may vary.

2. Phone Support:

• Department of Information and Publicity:
  • 2223157
  • 2422675
  • 2226047
• Best For: Urgent matters, quick questions, or if you prefer speaking to someone.
• Tips:
  • Have your RTI application details ready.
  • Note down the name of the person you speak with for future reference.
  • Be prepared for potential wait times during peak hours.

Important Note: If your query remains unresolved through email (support.rtionline@goa.gov.in), you can contact the officials at the Department of Information and Publicity directly using the contact information provided on the website's Contact Us page.

Troubleshooting Tips:

• Long Wait Times: Try emailing instead or call during non-peak hours.
• Unanswered Emails: If you haven't received a response within a reasonable time frame (e.g., a few business days), consider resending your email or calling for assistance.

Frequently Asked Questions (FAQ):

• Q: Can I contact support in person?
• A: While there's no dedicated in-person support, you can visit the Department of Information and Publicity office in Panaji if your query remains unresolved.
• Q: What information should I have ready when contacting support?
• A: Your RTI application reference number, details about your query, and any relevant documents.

Conclusion: