How to Contact Gandhi Special Tubes Limited Customer Support

Whether you have questions about products, need assistance with services, or have issues regarding share certificates, knowing how to contact Gandhi Special Tubes Limited’s customer support is essential. This guide provides detailed instructions on how to contact Gandhi Special Tubes Limited through various methods to ensure your queries are addressed efficiently.

Contact Methods for Gandhi Special Tubes Limited

1. Phone

• Customer Support Numbers:
  • General Inquiries: +91 22 2363 4179 / 2363 4183 / 2363 5042
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the automated instructions to connect with the relevant department. Be prepared with any specific details about your query for quicker assistance.

2. Fax

• Fax Number: +91 22 2363 4392
• Instructions: Send your documents via fax, including a cover sheet with your contact details and a brief description of your query.

3. Email

• Support Email: info@gandhitubes.com
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, and a detailed description of your query or problem. Attach any relevant documents or photos.
• Response Time: Typically within 24-48 hours.

4. Registrar & Share Transfer Agent (RTA)

• RTA Contact: KFin Technologies Limited
• Instructions: For issues related to share certificates, send an email to the RTA with your full name, folio number, old certificate number, new certificate number, and a description of the issue.
• Response Time: Typically within 24-48 hours.

5. Corporate Office Contact

• Address:
  • Gandhi Special Tubes Limited, Plaza, 2nd Floor, 55 Hughes Road, Next to Dharam Palace, Mumbai - 400 007, India
• Instructions: For any official correspondence or document submission, use the corporate office address. Ensure your mail includes all necessary details and contact information for follow-up.

6. Social Media

• LinkedIn: Gandhi Special Tubes Limited
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have your folio number, certificate details, and any relevant documents ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Fax Transmission Issues: If your fax does not go through, verify the fax number and try again. If the issue persists, contact their phone support for assistance.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• Provide your folio number, full name, certificate details, and a detailed description of your issue.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?