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How to Contact Focus Lighting and Fixtures Limited Customer Support

Need assistance with products or services from Focus Lighting and Fixtures Limited? Whether you have inquiries about their lighting solutions, need technical support, or have questions regarding your order, reaching out to their customer support can help resolve your concerns. This article will guide you through the various methods to contact Focus Lighting and Fixtures Limited, ensuring you receive the support you need efficiently.

Contact Methods

Focus Lighting and Fixtures Limited provides multiple channels for customer support. Here’s how you can reach them:

1. Phone Support

For immediate assistance, you can contact Focus Lighting and Fixtures Limited directly via phone:

Phone Number: +91 22 2682 5476

Tips:

• Have your order number, product details, and any relevant information ready to provide to the representative.
• Best time to call: Avoid peak hours (early morning and late afternoon) to minimize wait times.

2. Email Support

For non-urgent inquiries or detailed explanations, emailing Focus Lighting and Fixtures Limited is an effective method:

Email Address: info@pluslighttech.com

Tips:

• Include your contact information, order number, and a clear description of your issue.
• Attach any relevant documents or screenshots to help explain your problem.

3. Live Chat

Focus Lighting and Fixtures Limited may offer live chat support on their official website, providing real-time assistance without the need for a call.

How to Access Live Chat:

1. Visit the official Focus Lighting and Fixtures Limited website: Focus Lighting and Fixtures Limited
2. Look for a “Live Chat” option, usually located at the bottom right corner of the website.
3. Click on the live chat icon and follow the prompts to start a conversation with a support agent.

4. Social Media

You can also reach out to Focus Lighting and Fixtures Limited through their social media platforms:

• Facebook: Focus Lighting Facebook
• Twitter: Focus Lighting Twitter
• LinkedIn: Focus Lighting LinkedIn

Tips:

• Send a direct message with your inquiry and any necessary details.
• Follow their pages for updates and announcements that might address your issue.

Information to Have Ready

When contacting Focus Lighting and Fixtures Limited, ensure you have the following information at hand:

• Order number or invoice
• Product details (model number, serial number, etc.)
• A clear and concise description of your issue or inquiry
• Any previous correspondence or reference numbers

Troubleshooting Common Issues

Long Wait Times

• Try calling during non-peak hours.
• Use email or live chat for less urgent issues.

Unanswered Emails

• Double-check the email address for accuracy.
• Allow up to 48 hours for a response, especially during busy periods.

FAQ

Q1: What are the working hours for Focus Lighting and Fixtures Limited's customer support?

• A: Customer support is typically available from 9 AM to 6 PM IST, Monday to Friday.

Q2: How can I track my order?

• A: You can track your order through the confirmation email sent to you after purchase, which includes a tracking link and number.

Q3: Can I return a product purchased from Focus Lighting and Fixtures Limited?

• A: Yes, please refer to their return policy on the official website for detailed instructions.

Conclusion

Focus Lighting and Fixtures Limited offers various methods for customers to reach out and receive support. Whether you prefer phone, email, live chat, or social media, there is an option that suits your needs. Don’t hesitate to contact them for assistance, and keep the necessary information handy for a smoother experience.