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How to Contact Finolex Industries Limited Customer Support

Finolex Industries Limited, a leader in the manufacturing of pipes and fittings, offers several contact methods for customers and partners seeking support or information. Whether you need assistance with product details, service issues, or business inquiries, knowing how to effectively communicate with Finolex Industries can streamline your experience.

Contact Methods

Phone Support

• General Inquiries: +91 20 27408200
• Available: Monday to Friday, from 9 AM to 5 PM IST
• Steps to Follow: Call the number and select the appropriate option from the menu to connect with customer service or a specific department.
• Preparation: Have your customer ID, order details, and any relevant documentation ready to expedite the process.

Email Support

• Address: care@finolexpipes.com
• How to Use:
  1. Compose an email with a clear subject line such as "Product Inquiry" or "Service Issue."
  2. Include your contact details, a detailed description of your query or issue, and any pertinent account or order numbers.
  3. Attach supporting documents if necessary. Expect a response within 48 hours.

Official Website

• URL: www.finolexpipes.com
• Contact Page: Utilize the 'Contact Us' section for more specific inquiries or to fill out a contact form directly on the website.

Corporate Office Visit

• Address: Finolex Industries Limited, D-1/10, MIDC, Chinchwad, Pune - 411019, Maharashtra, India.
• Procedure: Visiting the corporate office for in-person inquiries is recommended. It's advisable to schedule an appointment beforehand through phone or email.

Troubleshooting Common Issues

• Long Wait Times: Try calling early in the morning or just after lunch breaks when lines are generally less busy.
• Unanswered Emails: If you don’t receive a timely response to your email, consider following up or using an alternative contact method such as a phone call.

FAQ

Q1: How can I get technical support for a Finolex product? A1: Technical support is available via the customer service phone line or by sending a detailed email to the support address.

Q2: Where can I find pricing information for bulk orders? A2: For bulk order pricing, contact the sales department directly through the phone or send an inquiry via email with your specific requirements.

Q3: What should I do if I receive a defective product? A3: Report the issue immediately via the customer service email, including your order details and a description of the defect. You may also call the customer service number for immediate assistance.