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How to Contact Directorate General of Shipping, Mumbai

The Directorate General of Shipping (DGS), located in Mumbai, plays a crucial role in regulating the maritime sector in India. Whether you're a seafarer, a shipping company, or an individual seeking information or assistance, knowing how to contact DGS is essential. This article will guide you through the various methods available to get in touch with the Directorate General of Shipping, ensuring that you can resolve your queries efficiently.

Contact Methods:

1. Phone Contact

One of the most direct ways to contact the Directorate General of Shipping is by phone. They have provided multiple lines to accommodate various inquiries.

• Phone Numbers: +91-22-2575 2040/1/2/3
• Fax: +91-22-2575 2029/35

Instructions:

• When calling, be prepared to specify your reason for contact. This will help direct your call to the appropriate department.
• For official document submissions or communications, consider using the fax option.

2. Email Communication

Email is another effective method for contacting DGS, especially for non-urgent inquiries or when you need to send detailed documents.

• Email Address: dgs-dgs@nic.in

Instructions:

• Clearly state your subject in the email header for quicker processing.
• Attach all necessary documents and provide context within the body of the email to ensure a comprehensive response.

3. Physical Visit

For in-person visits or document submissions, you can visit their office located in Mumbai. This option is ideal for urgent matters or when you need to deliver hard copies of documents.

• Office Address: 9th Floor, BETA Building,
  I-Think Techno Campus,
  Kanjur Village Road,
  Kanjurmarg (E),
  Mumbai - 400042, India.

Instructions:

• Check the office hours before visiting to ensure they are open.
• Bring any necessary identification or documentation to facilitate your request.

Tips for Contacting DGS:

• Be Prepared: Have your reference numbers, identification, or any relevant documents ready before you make contact.
• Be Clear and Concise: Whether you are calling, emailing, or visiting in person, clearly state your issue or inquiry to ensure a smooth interaction.
• Follow Up: If you do not receive a response within a reasonable time, follow up via the same method you initially used.

Troubleshooting Common Issues:

• Long Wait Times: If you're experiencing long wait times on the phone, consider sending an email or visiting the office if feasible.
• Unanswered Emails: Ensure your email was sent to the correct address and that it wasn’t too large (attachments included). Follow up with a phone call if you do not receive a response.
• Document Submissions: When submitting documents, whether by fax or email, confirm receipt by following up with a call.

FAQ Section:

Q: What should I do if my call isn’t going through? A: If you’re unable to reach DGS via phone, try emailing them with your query and follow up with another call at a later time.

Q: What are the office hours for visiting the Directorate General of Shipping in Mumbai? A: It's recommended to contact them directly by phone or email to confirm their current office hours before planning your visit.

Q: Can I submit my documents via email? A: Yes, documents can be submitted via email. Ensure that they are properly scanned, legible, and attached in a common format such as PDF.