How to Contact Dienstan Tech Ltd Customer Support

When dealing with technical issues, product inquiries, or any other support needs related to Dienstan Tech Ltd, it’s vital to know the right contact channels. This guide provides comprehensive information on how to reach Dienstan Tech Ltd customer support through various methods to ensure you get the assistance you need efficiently.

Contact Methods for Dienstan Tech Ltd

1. Phone

• Customer Support Number: 0120 4606200
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the number and follow the voice prompts to reach the appropriate department. Be prepared with your customer ID or product details for faster service.

2. Email

• Support Email: DTLQuery@jktech.com
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, product information, and a detailed description of your query or problem. Attach any relevant documents or screenshots.
• Response Time: Typically within 24-48 hours.

3. Live Chat

• Availability: Visit the Dienstan Tech Ltd website and click on the live chat option available at the bottom right corner of the page.
• Instructions: Enter your name, email, and query. A customer service representative will respond to assist you in real-time.

4. Social Media

• LinkedIn: Dienstan Tech Ltd
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have your customer ID, product details, and any relevant documents ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: If you encounter long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Live Chat Disconnection: If the chat session disconnects, try refreshing the webpage or starting a new session.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• You should provide your customer ID, full name, product details, and a detailed description of your issue.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?