How to Contact De Nora India Limited Customer Support

For any inquiries or assistance related to De Nora India Limited, such as issues regarding share certificates, product information, or general queries, knowing how to reach their customer support is essential. This guide provides detailed instructions on how to contact De Nora India Limited through various methods to ensure your queries are addressed efficiently.

Contact Methods for De Nora India Limited

1. Phone

• Customer Support Number: +91 (0832) 6731100 / 6731177
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the automated instructions to connect with the relevant department. Be prepared with your folio number or other relevant details for quicker assistance.

2. Email

• Support Email: info.dni@denora.com
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, and a detailed description of your query or problem. Attach any relevant documents or photos.
• Response Time: Typically within 24-48 hours.

3. Registrar & Share Transfer Agent (RTA)

• RTA Contact Email: bssduplicate@bigshareonline.com
• Instructions: For issues related to share certificates, send an email to the RTA with your full name, folio number, old certificate number, new certificate number, and a description of the issue.
• Response Time: Typically within 24-48 hours.

4. Live Chat

• Availability: Visit the De Nora India Limited website and click on the live chat option available on the homepage.
• Instructions: Enter your name, email, and query. A customer service representative will respond to assist you in real-time.

5. Social Media

• LinkedIn: De Nora India Limited
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have your folio number, certificate details, and any relevant documents ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Live Chat Disconnection: If the chat session disconnects, try refreshing the webpage or starting a new session.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• You should provide your folio number, full name, certificate details, and a detailed description of your issue.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?