If you're looking to become a commissioned broker with the Export-Import Bank of the United States (EXIM), or if you have questions regarding your broker registration or commission payments, it's essential to know the right channels to contact EXIM's customer care. Below is a comprehensive guide on how to reach out for support.
For general inquiries regarding broker services or any issues related to EXIM’s export credit insurance policies, you can contact EXIM using the following methods:
Phone:
Call the EXIM Bank at 202.565.EXIM (3946) or 1.800.565.EXIM (3946 for toll-free access.
Fax:
If you need to send documents, use the fax number 202.565.3723.
Email:
For direct email communication, reach out to EXIM's broker relations team at info@exim.gov.
Website:
Visit the EXIM website for more detailed information about broker services, documentation, and FAQs at www.exim.gov.
If you are a U.S.-licensed insurance broker applying to become registered with EXIM to be eligible for commission payments under their export credit insurance policies, follow the steps outlined below. Ensure you have access to the right forms and instructions for a smooth application process:
Application Form:
Brokers need to complete the Broker Application Form (OMB #3048-0024) to become registered and eligible for commissions. You can find detailed instructions in the form, including signing the attached Standards of Professional Conduct and Service and providing necessary documentation like state insurance brokerage licenses and proof of professional liability insurance.
Where to Send the Application:
Mail the completed application form and supporting documents to:
Automated Deposits:
Brokers eligible for commission payments must sign the Authorization for Automated Deposits (ACH Credits) form and provide bank details for direct deposit.
Broker Commission Schedule:
EXIM brokers can access detailed information about commission rates based on the policyholder type in the Broker Commission Schedule. The commission rates vary depending on whether the policyholder is a small business, financial institution, or meets specific criteria under SBA (Small Business Administration) programs.
Commission Payments:
Commission payments are processed monthly based on the gross premium payable by the insured policyholder directly to EXIM Bank. For questions related to commission rates or payments, brokers can contact Broker Relations through the general inquiries number or email.
Broker Standards of Conduct:
Brokers must adhere to EXIM's Standards of Professional Conduct and Service to maintain their registration. For any questions regarding these standards or compliance requirements, brokers should contact EXIM using the details above.
Compliance Certifications:
Brokers must certify that they are not debarred or suspended from U.S. Government programs and must comply with relevant regulations such as the Foreign Corrupt Practices Act of 1977. If you have any concerns regarding your eligibility or certification process, reach out to EXIM for assistance.
Primary Contact:
Ensure that the Primary Contact listed in your broker application form is kept up to date. This person will receive all email communications from EXIM Bank related to applications, policies, and customer queries.
Updates from EXIM:
Stay informed by regularly visiting the EXIM website or contacting Broker Relations to receive the latest updates on policies, commission schedules, and broker-related announcements.
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