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How to Contact Customer Care at Jana Small Finance Bank

Jana Small Finance Bank is committed to providing excellent customer service and support to all its customers. 

Contact Method	Details
Banking Toll-Free No.	1800 2080 (24x7)
MFI Toll-Free No.	1800 4200
Email	customercare@janabank.com
Registered Office No.	080-46020100
Grievance Redressal	grievance.redressal@janabank.com
Principal Nodal Officer	nodal.officer@janabank.com
Media Queries	shreyasee.sen@adfactorspr.com
Careers	careers@janabank.com
Registered Office	The Fairway Business Park, First Floor, Survey No.10/1, 11/2 & 12/2B, Off Domlur, Koramangala Inner Ring Road, Next to EGL Business Park Challaghatta, Bengaluru – 560071
Website	www.janabank.com

Whether you have inquiries, feedback, or require assistance with banking services, reaching out to our customer care team is easy and convenient. Here's a guide on how to contact our customer care representatives:

1. Toll-Free Helpline Numbers:

• For banking-related queries and assistance, you can call our toll-free number at 1800 2080. This helpline is available 24x7 to address your concerns promptly.
• If you are associated with our Microfinance Institution (MFI), you can reach out to us at 1800 4200 for MFI-specific inquiries and support.

2. Email Support:

• For detailed queries or if you prefer written communication, you can email us at customercare@janabank.com. Our customer care team will review your email and provide a comprehensive response to your query.

3. Visit Us:

• If you prefer face-to-face interaction or need assistance with complex issues, you can visit our nearest branch. Use our branch locator tool available on our website to find the closest branch to your location.

4. Online Contact Form:

• You can also connect with us online by filling out the contact form available on our website. Provide your name, email ID, mobile number, city, and message, and our team will get in touch with you shortly.

5. Grievance Redressal:

• If you have a specific grievance or complaint, you can reach out to our Grievance Redressal team at grievance.redressal@janabank.com. We are committed to resolving your concerns in a fair and transparent manner.

6. Principal Nodal Officer:

• For escalations or unresolved issues, you can contact our Principal Nodal Officer at nodal.officer@janabank.com. Your concern will be escalated to the appropriate authority for resolution.

7. Media Queries:

• Media representatives seeking information or interviews can reach out to Shreyasee Sen, our designated PR contact, at shreyasee.sen@adfactorspr.com.

8. Careers:

• If you are interested in exploring career opportunities with Jana Small Finance Bank, you can email your resume to careers@janabank.com.

9. Registered Office:

You can write to us or visit our registered office at the following address:

Jana Small Finance Bank Limited The Fairway Business Park, First Floor, Survey No.10/1, 11/2 & 12/2B, Off Domlur, Koramangala Inner Ring Road, Next to EGL Business Park Challaghatta, Bengaluru – 560071

10. Social Media:

• Connect with us on social media platforms like Facebook, Twitter, and LinkedIn for updates, announcements, and customer support.

Social Media Platform	URL
Facebook	https://www.facebook.com/janabankonline/
Twitter	https://twitter.com/janabank
YouTube	https://www.youtube.com/channel/UCUmFvXMOHtUJxWK4yT67A6g
LinkedIn	https://www.linkedin.com/company/jana-small-financebank/

Remember, your satisfaction is our priority, and we are dedicated to providing you with the best banking experience. Feel free to reach out to us anytime for assistance or support.

For more information, visit our official website at www.janabank.com.

Note: In case of any unauthorized electronic banking transaction, please notify the bank at the earliest to minimize the risk of loss. Beware of fictitious offers, lottery winnings, or cheap fund offers.

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Please refer to our Terms & Conditions, Disclaimer, and Privacy Policy available on our website for detailed information on banking services and regulations.

ALERT: As per RBI guidelines, register cheque issuance details through Positive Pay for values of ₹50,000/- & above.