How to Contact Customer Care at Duo Security

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How to Contact Customer Care at Duo Security

If you are a Duo Mobile user seeking assistance or information regarding Duo Mobile for work, school, or personal accounts such as Instagram or Facebook, or if you are a Duo Administrator managing Duo at your organization, there are various ways to get in touch with Duo Security's customer care team. Here's a comprehensive guide on how to contact them:

For Duo Mobile Users:

Self-Service Support:

Learn about enrollment, authentication prompts, adding devices, and more on the End-User Guide.
Explore the InfoSec Glossary to understand common information security terminology.

Download Duo Mobile:

For Duo Administrators:

Resources for Duo Administrators:

Explore the Getting Started Guide to set up Duo at your organization.
Access the Knowledge Base for answers to frequently asked questions.
Review the comprehensive Docs for detailed product documentation.
Join the Level Up Training to become a certified Duo expert.

Help Desk Support:

Initiate a case by clicking on the Support Panel in the sidebar of your admin dashboard.
Review the Help Desk Guide for more information.

Contact Support:

Use your regional support number as listed below to talk to a live agent.
For email support, reach out to support@duo.com.

Support Hours:

Standard Support: 9am-5pm Monday-Friday for all issues.
Premium Duo Care Support: 24 hours, 7 days a week, 365 days a year for all issues.

Contact Information:

Address: 123 N Ashley St, Ste 200, Ann Arbor, MI, United States, 48104
Phone: +1 866-760-4247
Email: support@duo.com
Website: Duo Security

By utilizing these contact channels, you can easily get in touch with Duo Security's customer care team for any assistance, inquiries, or information you may need.

Regional Offices and Contact Details:

North America:

Boston Enrollment Office:

Address: Hult International Business School, 1 Education Street, Cambridge, MA, 02141, U.S.A.
Phone: +1 617 746 1990

San Francisco Campus & Enrollment Office:

Address: Hult International Business School, 1355 Sansome Street, San Francisco, CA 94111, U.S.A.
Phone: +1 415 869 2900

Latin America:

Mexico City Enrollment Office:

Address: Hult International Business School Enrollment Office, Jaime Balmes No. 8, loc. 10, Col. Polanco C.P. 11510 Del. Miguel Hidalgo, México, D.F.
Phone: +52 800 434 6627

São Paulo Enrollment Team:

Address: Hult International Business School, R. Gomes de Carvalho, nº 911 - 4º andar - sala 405, Vila Olímpia, São Paulo - SP, 04547-003
Phone: +55 11 2122 9000

Europe:

London Enrollment Office:

Address: Hult International Business School, 22 Chelsea Manor Street, London SW3 5RL, U.K.
Phone: +44 207 341 8555

Dusseldorf Enrollment Team:

Address: Hult International Business School, Königsallee 92a, 40212 Düsseldorf
Phone: +49 211 68857000

Middle East & Asia:

Dubai Enrollment Office:

Address: Hult International Business School, Dubai Internet City, U.A.E.
Phone: +971 4 439 5600

Hong Kong Enrollment Team:

Address: Hult International Business School, 1703-08 Times Square Tower Two, Causeway Bay, Hong Kong SAR, China
Phone: +852 2158 2949

By utilizing these regional office contact details, you can reach out to the respective teams for localized support and assistance.