Feedback

How to Contact Constant Contact Customer Support

If you're using Constant Contact for your digital marketing needs, there may come a time when you need assistance. Whether it's a question about your account, help with email marketing features, or technical support, knowing how to contact Constant Contact's customer support is essential. 

Method	Contact Details	Availability	Notes
Phone Support	U.S.: 877-358-5969	Mon-Fri	Prepare account details and a brief description of your issue
Email Support	Available via Support Page	24/7	Detailed inquiries, expect a 24-48 hour response time
Live Chat	Access via Support Center	During business hours	Quick questions, describe issues clearly
Twitter	@constantcontact	24/7	Use direct messages for private inquiries
Facebook	Constant Contact Facebook	24/7	Mention your issue briefly, be ready to provide details
LinkedIn	Constant Contact LinkedIn	24/7	Direct messages for professional inquiries
Knowledge Base	Constant Contact Knowledge Base	24/7	Access to guides, tutorials, and how-to articles
Community Forum	Community Forum	24/7	Engage with other users and experts

This guide will walk you through the various methods to reach out to their team and ensure you get the help you need promptly.

Contact Methods

Phone Support

• U.S. Customers: Call 877-358-5969 for any assistance.
• International Customers: Visit their Contact Us page for specific numbers.
• Sales Inquiries: For sales-related questions, dial 855-783-2308.
• Have your account number or email address associated with your Constant Contact account ready.
• Prepare a brief description of your issue to explain to the support representative.
• Be aware of the support hours to avoid long wait times.

Email Support

• You can email Constant Contact through their support page. This method is useful for non-urgent inquiries or when you need to attach documents or screenshots.
• Include as much detail as possible in your email.
• Expect a response within 24-48 hours.

Live Chat

• Access live chat by visiting their Support Center. This option is great for quick questions or when you're already online.
• Keep your account information handy.
• If you’re troubleshooting a problem, make sure to describe your issue clearly.

Social Media

• Twitter: @constantcontact
• Facebook: Constant Contact Facebook
• LinkedIn: Constant Contact LinkedIn
• Use direct messages for private inquiries.
• Mention your issue briefly and be ready to provide further details if contacted.

Knowledge Base and Community Forums

• Visit the Constant Contact Knowledge Base for how-to articles, guides, and tutorials.
• Engage with other users and experts in the Community Forum to find answers to common issues.

Troubleshooting Common Issues

• Long Wait Times on Phone: Call during off-peak hours, typically early in the morning or late in the evening.
• Unanswered Emails: Ensure your email was sent to the correct support address and follow up after 48 hours.
• Issues with Live Chat: Try refreshing your browser or clearing your cache if the chat option isn’t working.

FAQ Section

Q1: What are the support hours for Constant Contact?
A: Constant Contact’s support hours vary by region. Typically, phone support is available Monday through Friday, with extended hours on certain days. Check their website for the most current information.

Q2: Can I contact Constant Contact through social media?
A: Yes, you can reach out via Twitter, Facebook, or LinkedIn for support inquiries.

Q3: What information should I have ready before contacting support?
A: Have your account details, a summary of your issue, and any relevant screenshots or documents ready.