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How to Contact Castrol India Limited Customer Support

Whether you're a customer, an investor, or simply need assistance with a product or service, knowing how to contact Castrol India Limited is essential. This article will guide you through the different ways you can reach out to Castrol for support, inquiries, or information about their products and services.

Contact Methods for Castrol India Limited

Phone Support

• Customer Service Phone Number: You can reach Castrol India's customer support by calling their toll-free number at 1800-266-4060. For international callers, the number is +91-22-71777111.
• Investor Relations Phone Support: For investor-related inquiries, you can contact the office at the same number provided above.

Email Support

• General Inquiries: If your query is not urgent, or if you need to provide documentation, you can send an email to Castrol India. Unfortunately, the exact email address isn't provided in the document, so it's recommended to visit the official website for the most accurate contact information.

Website

• Online Resources: For the latest updates, investor relations, or to access specific documents like unaudited financial results, visit Castrol India's official website at https://www.castrol.com/en_in/india/home/investors/intimation-to-share-holders.html.

Postal Mail

• Registered Office Address:
  • Castrol India Limited
  • Technopolis Knowledge Park
  • Mahakali Caves Road, Andheri East,
  • Mumbai - 400 093, India

What Information to Have Ready

When contacting Castrol India, it’s helpful to have the following information ready:

• For Product Inquiries: Product name, purchase date, and any issue you are facing.
• For Investor Relations: Your investor ID, the specific report or information you are inquiring about, and any relevant documents.
• For General Inquiries: Be clear about the nature of your query to be directed to the correct department quickly.

Troubleshooting Common Issues

• Long Wait Times: If you're experiencing long wait times on the phone, try calling during non-peak hours, such as early mornings or late evenings.
• Unanswered Emails: Make sure your email was sent to the correct address and allow up to 48 hours for a response. If no response is received, consider following up with a phone call.
• Navigation Issues on Website: If you’re having trouble finding specific information on the Castrol India website, use the search feature or check the sitemap.

FAQ

Q: How can I check the latest financial results of Castrol India?
A: You can check the latest financial results on the company’s website under the investor relations section. These results are also published in major newspapers as per SEBI regulations.

Q: Is there a way to contact Castrol India via social media?
A: While the primary contact methods are phone and email, you can follow Castrol India on social media platforms for updates. However, for specific inquiries, direct contact methods are recommended.

Q: What should I do if my issue is not resolved through the initial contact?
A: If your issue is not resolved, consider escalating it by asking to speak with a supervisor or submitting a formal complaint through email or postal mail.