How to Contact Blue Star Limited Customer Support

Whether you have queries about products, need assistance with services, or have issues regarding share certificates, contacting Blue Star Limited’s customer support is crucial. This guide provides detailed instructions on how to reach Blue Star Limited through various methods to ensure your queries are resolved efficiently.

Contact Methods for Blue Star Limited

1. Phone

• Customer Support Number: +91 22 6654 4000
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the automated instructions to connect with the relevant department. Be prepared with any specific details about your query for quicker assistance.

2. Fax

• Fax Number: +91 22 6654 4001
• Instructions: Send your documents via fax, including a cover sheet with your contact details and a brief description of your query.

3. Email

• Support Email: Not directly mentioned in the document, but typically you can use the general contact form on their website or specific emails provided for certain issues.
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, and a detailed description of your query or problem. Attach any relevant documents or photos.
• Response Time: Typically within 24-48 hours.

4. Registrar & Share Transfer Agent (RTA)

• RTA Contact: Link Intime India Private Limited
• Instructions: For issues related to share certificates, follow the specific instructions provided by Link Intime India Private Limited. Ensure to include your full name, folio number, old certificate number, new certificate number, and a description of the issue.
• Response Time: Typically within 24-48 hours.

5. Corporate Office Contact

• Address:
  • Blue Star Limited, Band Box House, 4th Floor, 254 D, Dr Annie Besant Road, Worli, Mumbai 400 030, India
• Instructions: For any official correspondence or document submission, use the corporate office address. Ensure your mail includes all necessary details and contact information for follow-up.

6. Social Media

• LinkedIn: Blue Star Limited
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have your folio number, certificate details, and any relevant documents ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Fax Transmission Issues: If your fax does not go through, verify the fax number and try again. If the issue persists, contact their phone support for assistance.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• Provide your folio number, full name, certificate details, and a detailed description of your issue.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?