Having trouble with Bajaj Pay products or services?
Need assistance or have questions that need answers?
Don't worry; Bajaj Pay Customer Care is here to help.
Whether you're an existing customer or looking for information as a potential customer, there are various ways to reach out for support.
Remember the following tips and recommendations:
For more information, updates, and additional resources, visit the official Bajaj Finserv website or refer to the reliable sources listed below.
Sources:
Here are some common questions and answers to help you navigate and understand Bajaj Finserv's customer care services better:
1. How can I contact Bajaj Finserv customer care?
You can contact Bajaj Finserv customer care by calling the helpline number +91 8698010101. Additionally, you can reach out for self-service support 24x7 using the provided helpline number. However, for personalized assistance from customer care representatives, please contact during the operational hours.
2. What services can I get assistance with from Bajaj Finserv customer care?
Bajaj Finserv customer care provides assistance for a variety of services, including but not limited to:
3. Can existing customers get automated self-service support?
Yes, existing customers can receive automated self-service support by calling the Bajaj Finserv customer care number anytime. This service includes handling fraud-related queries, checking pre-approved offers, and getting information related to the Bajaj Finserv RBL Bank SuperCard.
4. What should I keep handy while contacting customer care?
For existing customers, it's advisable to use the registered mobile number for calls. However, if you're calling from a different number, keep one of the following identification details handy: Registered mobile number, Customer ID, or Fixed Deposit application ID.
5. How can I get assistance with home loans and loans against property?
For queries related to home loans and loans against property, you can call Bajaj Finserv customer care at the designated hotline number.
6. How can I get help with the Bajaj Finserv RBL Bank SuperCard and DBS Bank Credit Card?
For queries related to the Bajaj Finserv RBL Bank SuperCard, call on 022 71190900. Similarly, for assistance with the Bajaj Finserv DBS Bank Credit Card, dial 18602676789.
7. Can I get assistance online?
Yes, you can visit the digital customer portal - Bajaj Finserv My Account, and use the "raise a request" facility to get your queries resolved conveniently.
For further information and updates, you can refer to the official Bajaj Finserv website or contact customer care.
If you have any other questions or need additional assistance, feel free to reach out to us.
8. Is Bajaj pay safe or not?
Bajaj Pay, like many other digital payment platforms, is designed with multiple layers of security measures to protect users’ transactions and personal information. However, the safety of any digital platform also depends on the user’s practices, such as keeping their login credentials confidential, not sharing OTPs, and regularly updating their passwords.
As for the reputation of Bajaj Pay, it’s part of Bajaj Finserv, a well-established financial services company in India. Reviews from employees on AmbitionBox give Bajaj Finserv an overall rating of 4.01, indicating a generally positive perception of the company.
However, please note that no digital platform can guarantee 100% security, and it’s important to stay informed about safe digital practices. Always ensure to use secure and reliable Wi-Fi networks, keep your device’s software up-to-date, and be wary of phishing attempts.
If you have specific concerns about Bajaj Pay, I would recommend reaching out to their customer service for more detailed information. They should be able to provide the most accurate and up-to-date information about their security measures.
9. What is Bajaj Pay for Business, and what are its key features?
Answer: Bajaj Pay for Business is a digital payment solution aimed at assisting businesses in transitioning to cashless operations through contactless payment solutions. Here are some of its prominent features:
EMI Facility: Bajaj Pay for Business offers customers the convenience of paying for their purchases through Equated Monthly Installments (EMIs), providing them with flexibility in payment options.
UPI Payment: It stands out as India's first UPI app offering an EMI payment option. Payments can be seamlessly accepted via UPI apps, the Bajaj Pay Wallet, and the Insta EMI Card, enhancing convenience and accessibility for both businesses and customers.
Online Registration: Businesses can embark on their digital payment journey with ease through a straightforward and hassle-free online registration process, streamlining the onboarding experience.
Business Reports: Bajaj Pay for Business equips businesses with comprehensive dashboards and reporting functionalities, enabling them to track and analyze their transactions and performance effectively.
Multi-Store Management: The platform allows businesses to efficiently manage multiple stores from a centralized interface, enhancing operational efficiency and scalability.
Offers and Deals: Businesses can leverage the platform to create and implement various promotional offers for their customers, including discounts, cashback incentives, rewards programs, and more, fostering customer engagement and loyalty.
To access the Bajaj Finserv for Business app, you can download it from the Google Play Store. To register as a merchant, simply fill out the registration form, and the Bajaj Pay team will guide you through the registration process.
10. How can I transfer money from my Bajaj Pay Wallet to a bank account?
Answer: Transferring money from your Bajaj Pay Wallet to a bank account is a straightforward process. Here's a step-by-step guide to help you with the procedure:
Create Bajaj Wallet UPI ID: Begin by creating your Bajaj Wallet UPI ID, which typically follows the format of your mobile number followed by '@bajajwalletupi' (e.g., 9**** @bajajwalletupi). This UPI ID will facilitate the transfer process.
Navigate to Home Page: Once you've created your UPI ID, return to the home page of the Bajaj Pay Wallet app or platform.
Access Wallet Section: Locate and click on the 'Wallet' option within the app or platform interface.
Initiate Payment: Within the Wallet section, select the 'Pay' option to initiate the transfer process.
Add Beneficiary: Proceed to add your bank account as a beneficiary. You can do this by entering either your Self UPI or Self Mobile details as the beneficiary. Ensure that you enter the correct details to avoid any issues during the transfer process (e.g., 9 *** @paytm).
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