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How to Contact AudioCodes Customer Support for MediaPack 5xx Series Assistance
The AudioCodes MediaPack™ 5xx Analog Voice Gateway Series, including the MediaPack 504 (MP-504) and MediaPack 508 (MP-508), offers advanced features for seamless telephony integration. Whether you need support for installation, configuration, or troubleshooting, AudioCodes provides comprehensive customer care services. Here's how you can contact them and access the right resources.
Contacting AudioCodes Customer Support
1. Technical Support
For device-specific queries, including installation and configuration:
- 📧 Email: Report security vulnerabilities at vulnerability@audiocodes.com.
- 🌐 Online Support: Visit the AudioCodes Technical Support Page for detailed FAQs, guides, and live chat.
2. Global Contact Information
AudioCodes has regional offices worldwide. Below are their main headquarters:
International Headquarters (Israel):
- Address:
Naimi Park, 6 Ofra Haza Street, Or Yehuda, 6032303, Israel - Phone: +972-3-976-4000
- Fax: +972-3-976-4040
United States Headquarters:
- Address:
80 Kingsbridge Rd, Piscataway, NJ 08854, USA - Phone: +1-732-469-0880
- Fax: +1-732-469-2298
For more regional offices, visit AudioCodes Worldwide Offices.
Key Product Support Features
1. Device Documentation
Comprehensive documentation is available to guide you through installation, cabling, and maintenance. Key resources include:
2. Installation and Cabling Assistance
The MediaPack 5xx Series supports versatile mounting options (desktop, wall, or rack mounting) and multiple interfaces (LAN, WAN, FXS, FXO). Ensure proper installation and cabling by referring to the Hardware Installation Manual. Highlights include:
- Physical Setup: Dimensions and environmental specifications for safe device operation.
- Interface Connectivity: Guidelines for connecting LAN, WAN, FXS, FXO, and serial interfaces.
3. Warranty and Maintenance
All AudioCodes devices come with a warranty. If your device is malfunctioning:
- Avoid tampering or attempting repairs.
- Request an RMA (Return Material Authorization) through the AudioCodes Support Page.
FAQs
Q1. Where can I find the latest software updates for the MediaPack 5xx series?
You can download updates from the AudioCodes Technical Documents Library. Always ensure you have the latest firmware for optimal performance.
Q2. What should I do if the device overheats?
Ensure proper airflow by:
- Keeping ventilation openings free of obstruction.
- Maintaining a temperature below 40°C (104°F). For persistent overheating, contact technical support.
Q3. Can I use a third-party power adapter for the MediaPack 5xx?
No. Use only the supplied AC/DC power adapter to avoid device damage.
Quick Troubleshooting Tips
1. Device Not Powering On
- Check the power connection and ensure the supplied adapter is being used.
- Verify the outlet is functioning.
2. Network Connectivity Issues
- Ensure proper cabling for LAN/WAN interfaces using Cat 5 or higher cables.
- Check LED indicators on the front panel:
- Green (solid): Link established.
- Green (flashing): Data transmission in progress.
3. Telephony Issues
- Use certified devices for FXS/FXO interfaces to avoid damage.
- Avoid routing cables outdoors to prevent surge damage.
Feedback and Documentation Updates
AudioCodes values user feedback for improving their documentation. If you have suggestions or find errors:
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