If you have any queries or issues related to your AU Small Finance Bank credit card, there are multiple ways to reach out to their customer care for assistance. Whether it's a question about your statement, issues with transactions, or understanding fees, AU Small Finance Bank offers several convenient options to help you connect with their support team.
One of the fastest ways to get assistance is by contacting AU Small Finance Bank’s customer care helpline. This service is available 24x7, so you can reach out anytime you need help.
24x7 Toll-Free Helpline Number: 1800 1200 1500
This is the primary helpline number for all AU Small Finance Bank credit cardholders. It’s toll-free and available around the clock.
Alternate Customer Care Number: 1800 889 1888
You can also reach out to this number for any issues or queries related to your credit card.
For those who prefer written communication or need to send detailed queries or complaints, AU Small Finance Bank offers email support. Depending on your credit card variant, you can contact them at the following email addresses:
For Altura, Altura Plus, LIT, ixigo AU, ABC Flex, ABC Nxt, ABC Biz, AU SPONT & NOMO Credit Cardholders:
Email: creditcard.support@aubank.in
For Vetta, Zenith, Zenith+, ABC Pro Credit Cardholders:
Email: creditcard.priority@aubank.in
For SwipeUp Xcite series of Credit Cardholders (as per the card variants):
Email: creditcard.support@aubank.in or creditcard.priority@aubank.in (depending on the card variant)
For Reward Points related queries:
Email: customercare@rewardz.aubank.in
Make sure to include your credit card number, registered mobile number, and a brief description of your query in the email to receive a prompt response.
AU Small Finance Bank provides a robust online platform where you can manage your credit card and get support:
AU 0101 App: You can log in to the AU 0101 app to check your credit card details, make payments, and contact customer care directly through the app's support feature.
NetBanking: If you prefer using a desktop, you can log in to AU Small Finance Bank’s NetBanking portal, where you can manage your credit card, view statements, and raise support requests.
If you need to send physical documents or prefer traditional correspondence, you can contact the AU Small Finance Bank Credit Card Division by post:
If your query or issue is not resolved within seven days, you can escalate the matter to the Regional Nodal Officer(s) and, subsequently, to the Principal Nodal Officer if necessary:
You can also find details about the Regional Nodal Officer and further grievance redressal mechanisms on the AU Small Finance Bank website here.
Conclusion
AU Small Finance Bank provides multiple avenues for customers to seek assistance with their credit cards. Whether you prefer phone, email, online platforms, or postal services, the bank ensures that help is readily available. Don’t hesitate to reach out if you have any questions or issues regarding your credit card.
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