How to Contact Astral Limited Customer Support

Whether you're an investor, customer, or partner, there may be various reasons you need to contact Astral Limited. From inquiries about products and services to specific questions regarding shareholder information, it’s crucial to know the proper channels to reach Astral Limited’s customer support. This guide provides detailed instructions on how to contact Astral Limited through various methods to ensure your queries are addressed efficiently.

Contact Methods for Astral Limited

1. Phone

• Customer Support Numbers:
  • General Inquiries: +91 79 6621 2000
  • Additional Line: +91 79 6621 2121
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the automated instructions to connect with the relevant department. Be prepared with any specific details about your query for quicker assistance.

2. Email

• Support Email: info@astralltd.com
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, and a detailed description of your query or problem. Attach any relevant documents or photos to help the support team understand your issue better.
• Response Time: Typically within 24-48 hours.

3. Corporate Office Contact

• Address:
  • Astral Limited
  • 207/1, 'Astral House', B/h Rajpath Club, off S.G. Highway, Ahmedabad - 380059, Gujarat, India
• Instructions: For any official correspondence or document submission, use the corporate office address. Ensure your mail includes all necessary details and contact information for follow-up.

4. Live Chat

• Availability: Visit the Astral Limited website and click on the live chat option available on the homepage.
• Instructions: Enter your name, email, and query. A customer service representative will respond to assist you in real-time.

5. Social Media

• LinkedIn: Astral Limited
• Instructions: Send a direct message with your query. Ensure to include your contact information for a follow-up.

Tips for Effective Communication

• Prepare Your Information: Have any specific details, such as booking numbers or event dates, ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Live Chat Disconnection: If the chat session disconnects, try refreshing the webpage or starting a new session.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• Provide your full name, contact details, specific query details, and any relevant booking or event information.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?