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How to Contact Apollo Pipes Limited Customer Support

Reaching out to customer support can often be a necessity, whether you're dealing with product inquiries, service issues, or need guidance regarding Apollo Pipes Limited’s offerings. Understanding the various contact methods available can significantly streamline your experience and ensure you get the support you need efficiently.

Contact Methods Explained

1. Phone Support:

• Contact Number: +91 123 456 7890 (Placeholder - replace with actual number)
• Available: Monday to Saturday, 9 AM - 6 PM IST
• How to Use: When calling, have your customer ID or product details ready to help the representative assist you quickly.

2. Email Support:

• Email Address: info@apollopipes.com
• Best Practices:
  • Include a clear subject line, e.g., "Query about PVC Pipe Installation".
  • Describe your issue or question in detail.
  • Attach any relevant documents or images.

3. Live Chat:

• Access: Via www.apollopipes.com
• Operational Hours: 24/7
• Tips: This is suitable for immediate assistance or shorter queries. Have your order or customer details ready for quicker resolution.

4. Social Media:

• Platforms: Facebook, Twitter, LinkedIn
• Usage: Follow the pages for updates and use direct messaging for quick queries.

Troubleshooting Common Issues

• Long Wait Times: Avoid peak hours (early mornings and just after lunch) for faster service.
• Unanswered Emails: If you don’t receive a response within 48 hours, consider a follow-up email or use an alternative contact method like phone or live chat.

FAQs

Q1: How can I track my order? A: Use the tracking feature on our website or contact customer support with your order number.

Q2: What should I do if I receive a defective product? A: Report it immediately via email with pictures of the defect, or call customer support for a return or exchange process.

Q3: How do I make a warranty claim? A: Contact customer support with your product details, purchase proof, and a description of the issue.