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How to Contact Allcargo Terminals Limited Customer Support

Allcargo Terminals Limited, a part of the global logistics giant Allcargo Group, provides comprehensive logistics and terminal services across India. Whether you are an investor, a client, or someone seeking information about their services, knowing how to contact Allcargo Terminals Limited is crucial. This article will guide you through the various methods to reach out to Allcargo Terminals Limited, ensuring that you receive timely and effective assistance.

Contact Methods for Allcargo Terminals Limited

1. Phone Support

Allcargo Terminals Limited provides phone support for inquiries related to their services, investor relations, and other general queries. You can contact them at:

• Customer Service Phone Number: +91-22-6679-8100

Tip: When calling, have your company name, query details, or any relevant documents ready to make the conversation more efficient.

2. Email Support

If you prefer to communicate via email, Allcargo Terminals Limited has provided an email address for investor relations and other inquiries:

• Investor Relations Email: investor.relation@allcargoterminals.com

Tip: When emailing, include a clear subject line that briefly describes your query or concern. Attach any relevant documents or information to help expedite the response.

3. Postal Mail

For official correspondence or inquiries, you can send mail to Allcargo Terminals Limited at their registered office:

• Registered Office Address:
  • 2nd Floor, Avv, Allcargo House, CST Road, Kalina, Santacruz (E), Mumbai - 400 098, Maharashtra, India

Tip: Ensure your mail is properly addressed and includes your contact details for a prompt response.

4. Website and Online Resources

Allcargo Terminals Limited also provides information and updates through their official website. You can visit the website for details on their services, investor relations, and other corporate announcements:

• Website: www.allcargoterminals.com

Tip: The website is regularly updated with the latest financial reports, investor presentations, and press releases, making it a valuable resource for stakeholders.

What Information to Have Ready

When contacting Allcargo Terminals Limited, it’s helpful to have the following information ready:

• For Service Inquiries: Your company name, service details, and any related documentation.
• For Investor Relations: Your investor ID, specific reports or information you need, and relevant documentation.
• For General Inquiries: A clear description of your query to be directed to the appropriate department.

Troubleshooting Common Issues

• Long Wait Times: If you're experiencing long wait times on the phone, try calling during non-peak hours, such as early mornings or late evenings.
• Unanswered Emails: Ensure that your email was sent to the correct address and allow up to 48 hours for a response. If no response is received, consider following up with a phone call.
• Navigation Issues on Website: If you’re having trouble finding specific information on the Allcargo Terminals Limited website, use the search feature or check the sitemap.

FAQ

Q: How can I get updates on Allcargo Terminals Limited’s financial reports and other corporate news?
A: You can find the latest financial reports, investor information, and company news on their official website under the relevant sections.

Q: Is there a way to contact Allcargo Terminals Limited via social media?
A: While direct contact methods like phone and email are recommended for specific inquiries, you can follow Allcargo Terminals Limited or its parent company on social media for updates and news.

Q: What should I do if my issue is not resolved through the initial contact?
A: If your issue is not resolved, consider escalating it by asking to speak with a supervisor or submitting a formal complaint through email or postal mail.