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How to Contact Adani Total Gas Limited Customer Support

For customers and stakeholders seeking assistance or needing to contact Adani Total Gas Limited for various reasons such as service issues, billing queries, or general information, this guide provides a comprehensive overview of all available contact methods.

Detailed Contact Methods

Phone Support

• General Queries:
  • Number: +91 79 2754 1988
  • Hours: Monday to Friday, 9 AM to 5 PM IST
• Instructions: Select the appropriate option from the automated menu to be connected to the right department. Keep your account information handy for quicker service.

Email Communication

• Email: info@adani.com
• Best Practices:
  1. Use a specific subject line that clearly mentions the purpose (e.g., "Query Regarding June Billing").
  2. Include your customer ID, contact details, and a detailed description of your issue or request.
  3. Attach relevant documents or screenshots if necessary.

Postal Mail

• Address: Adani Total Gas Limited, Heritage Building, 8th floor, Ashram Road, Usmanpura, Ahmedabad-380014, Gujarat, India.
• Use: Ideal for formal requests, legal documents, or when a written record is necessary.

Corporate Office Visit

• Address: Adani Corporate House, Shantigram, Near Vaishno Devi Circle, S. G. Highway, Khodiyar, Ahmedabad - 382421
• Visiting Hours: It is recommended to schedule an appointment via phone or email before visiting to ensure availability of the concerned personnel.

Troubleshooting Common Issues

• Long Wait Times on Calls: Try contacting during non-peak hours (early morning or late afternoon).
• Unanswered Emails: Follow up with another email or try contacting through another method if no response is received within 48 hours.
• Service Disruptions: Always report service disruptions immediately through the customer helpline. Provide exact details about the issue and your location for swift resolution.

FAQ

Q: How can I update my billing information? A: Billing information can be updated by contacting the customer service via phone or by sending an email detailing the changes.

Q: What should I do if there is a gas leak? A: For emergency situations such as gas leaks, immediately call the emergency contact number provided on the website and follow the safety instructions provided by Adani Total Gas.

Q: How do I submit a complaint? A: Complaints can be submitted through the customer care email, or directly via the customer portal on the Adani Total Gas website.