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How to Contact Action Construction Equipment Limited (ACE) Customer Support

Action Construction Equipment Limited (ACE) is India's leading material handling and construction equipment manufacturing company. Whether you are a customer, investor, or stakeholder, there are multiple ways to contact ACE for assistance with your inquiries or concerns. This article provides a detailed guide on how to get in touch with ACE to ensure you receive the support you need.

Contact Methods for Action Construction Equipment Limited

1. Phone Support

ACE offers dedicated phone support for inquiries related to their products, services, and general queries. You can reach them at:

• Corporate Office Phone Number: +91-1275-280111 (50 Lines)
• Marketing Headquarters Phone Number: +91-129-4550000 (100 Lines)
• Customer Care Toll-Free Number: 1800 1800 004

Tip: When calling, have your product details, service ID, or any relevant documents ready to streamline the process.

2. Fax Support

If you need to send documents via fax, you can contact ACE through their fax numbers:

• Corporate Office Fax Number: +91-1275-280133
• Marketing Headquarters Fax Number: +91-129-4550022

Tip: Clearly label your documents with your contact details and the purpose of the fax to ensure a prompt response.

3. Email Support

For written communication or if you prefer to attach documents, you can email ACE at the following addresses:

• Corporate Office Email: works2@ace-cranes.com
• Marketing Headquarters Email: marketing@acecranes.com

Tip: Use a clear subject line that briefly describes your query or concern and attach any relevant documents to help expedite the response.

4. Postal Mail

For official correspondence or inquiries, you can send mail to ACE at their corporate or registered office:

• Corporate & Registered Office Address:
  • Dudhola Link Road, Dudhola, District Palwal, Haryana - 121102, India
• Marketing Headquarters Address:
  • 4th Floor, Pinnacle, Surajkund, Faridabad, NCR - 121009, India

Tip: Ensure your mail is properly addressed and includes your contact details for a prompt response.

5. Website and Online Resources

ACE provides a range of information and updates through their official website. You can visit the website for details on their products, services, and other corporate announcements:

• Website: www.ace-cranes.com

Tip: The website is regularly updated with the latest product information, financial reports, and press releases, making it a valuable resource for customers and stakeholders.

What Information to Have Ready

When contacting Action Construction Equipment Limited, it’s helpful to have the following information ready:

• For Product Inquiries: Your product name, model number, and any related documentation.
• For Service Inquiries: Your service ID, details of the service requested, and any related documentation.
• For General Inquiries: A clear description of your query to be directed to the appropriate department.

Troubleshooting Common Issues

• Long Wait Times: If you're experiencing long wait times on the phone, try calling during non-peak hours, such as early mornings or late evenings.
• Unanswered Emails: Ensure that your email was sent to the correct address and allow up to 48 hours for a response. If no response is received, consider following up with a phone call.
• Navigation Issues on Website: If you’re having trouble finding specific information on the ACE website, use the search feature or check the sitemap.

FAQ

Q: How can I get updates on ACE’s financial reports and other corporate news?
A: You can find the latest financial reports, investor information, and company news on their official website under the relevant sections.

Q: Is there a way to contact ACE via social media?
A: While direct contact methods like phone and email are recommended for specific inquiries, you can follow ACE on social media for updates and news.

Q: What should I do if my issue is not resolved through the initial contact?
A: If your issue is not resolved, consider escalating it by asking to speak with a supervisor or submitting a formal complaint through email or postal mail.