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How to Change Your Category, Name, Address, or Constitution Before Getting an MTNL Delhi Connection

Navigating the process of setting up a new telephone connection with MTNL Delhi can sometimes involve making changes to your application. Whether you need to change your category, update your name or address, or modify the constitution of your request, understanding the correct procedures is crucial. This guide is here to help you through these changes with ease and clarity.

Who is this guide for? This guide is for individuals who have applied for a new telephone connection with MTNL Delhi but need to make changes to their application before the connection is established. These individuals may not fully understand the implications of these changes or the correct procedures to follow.

Why is this important? Making sure your application is accurate before your connection is established is essential to avoid delays or complications. Many people might not realize that they can make changes after submitting their application or may be unsure about how to do so correctly.

Step 1: Understanding the Types of Changes

MTNL Delhi allows you to make several types of changes to your application before your telephone connection is set up. Here’s a breakdown of what you can change:

Change in Address:

• Permissible: Yes, you can change your address before and after the issue of the Order Book (OB).
• Processing Fee: NIL
• How to Apply: Submit a request on plain paper at your local Customer Service Centre (CSC) with your registration details and the OB number if it has been issued.

Change in Incumbency of the Signatory or Constitution:

• Permissible: Yes, but changes will be allowed only after due verification.
• Processing Fee: NIL
• How to Apply: Submit a request on plain paper to your area CSC. The request must be verified before the change is approved.

Change in Category:

• Permissible: Yes, but with some restrictions.
• Processing Fee: ₹50 for changing from Non-OYT to Tatkal or from Non-OYT to Tatkal.
• How to Apply: Submit a request on plain paper to your area CSC with the following documents:
  • Registration cum Demand Note Slip
  • Cheque/DD/Pay Order for the due difference in registration fee
• OYT to Non-OYT: No changes allowed.
• Tatkal to OYT/Non-OYT: No changes allowed.
• Non-OYT or Tatkal: Changes allowed with a processing fee of ₹50.

Step 2: How to Make the Changes

Once you’ve identified the type of change you need to make, follow these steps:

1. Visit Your Local CSC:
   • Go to the nearest Customer Service Centre (CSC) with all the necessary documents and details of your registration.
2. Submit a Request:
   • Write a request on plain paper clearly stating the change you need. Include your registration details, OB number (if issued), and any other relevant information.
3. Provide Required Documents:
   • For changes in category, make sure to include the Registration cum Demand Note Slip and the payment for the difference in registration fees.
4. Wait for Confirmation:
   • After submission, the CSC will process your request. For changes that require verification, such as changes in incumbency, be prepared for a short delay while they confirm the details.

Step 3: Finalizing the Process

After submitting your request, it’s important to follow up with the CSC to ensure that the changes have been made. Here’s what you should do: