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How to Apply for Public Grievance Redressal in Punjab

The Public Grievance Redressal System (PGRS) in Punjab is designed to address and resolve grievances efficiently. Follow this step-by-step guide to file a grievance:

Step 1: Collect Required Information

Before filling out the application form, make sure you have the following information:

1. Personal details such as your name, father's name, mother's name, date of birth, gender, marital status, spouse's name (if applicable), contact number, email ID, and address.
2. Details about your grievance, including the department, corporation, or board it pertains to, the title of the grievance, and whether you have lodged this grievance before.

Step 2: Fill Out Personal Details

Personal Data of Applicant:

• Name:* Your full name.
• Father's Name:* Your father's name.
• Mother's Name: Your mother's name.
• Date of Birth:* Your birth date.
• Gender:* Male, Female, or Transgender.
• Marital Status:* Married, Unmarried, Divorced, Separated, or Widowed.
• Spouse Name: If married, separated, or widowed, provide your spouse's name.
• Contact Number:* Your phone number.
• Email ID: Your email address.

Address Details:

• Region:* Rural or Urban.
• Permanent Address:* Your full permanent address.
• PIN Code:* The postal code for your permanent address.
• Tehsil:* The Tehsil for your permanent address.
• District:* The district for your permanent address.
• State:* The state for your permanent address.
• Village (if applicable): The village for your permanent address (for rural areas).

If your correspondence address is different from your permanent address, fill in the additional fields provided.

Step 3: Fill Out Grievance Details

Grievance Details:

• Department/Corporation/Board Name:* Specify the department or entity your grievance pertains to.
• Grievance pertains to:* Choose either State or District.
• Grievance Title:* Provide a brief title for your grievance.
• Previous Grievance Reference Number: If you have lodged this grievance before, provide the reference number.

Attach Detailed Complaint: Attach a separate page with detailed information about your complaint.

Step 4: Sign the Application

Sign the application form in the designated space.

Step 5: Submit the Application

Submit the completed application form, along with any additional documents, to the designated office.

Fees

• Government Fees: Rs. 0
• Facilitation Charges: Rs. 10

Conclusion

By following these steps and ensuring you have all the required information and documents, you can successfully submit a grievance through the Public Grievance Redressal System in Punjab. This system aims to provide a transparent and efficient way to address and resolve public grievances.