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How to Apply for Grievance Redressal in Punjab

The Department of Grievance and Pension in Punjab provides a systematic way to address grievances. This guide outlines the steps to file a grievance:

Step 1: Gather Necessary Information

Before starting the application, make sure you have the following details:

1. Personal information such as your name, address, relationship with the beneficiary (if applicable), date of birth, gender, marital status, contact number, email ID, and voter ID/Aadhaar number.
2. Details about the grievance, including the type of complainant, grievance category, and the concerned authority's details if approached earlier.

Step 2: Fill Out Personal Details

1. Personal Data of Beneficiary:
   • Name:* Your full name.
   • Gender:* Male, Female.
   • Date of Birth:* Your birth date.
   • Place of Birth: Where you were born.
   • Father's Name:* Your father's name.
   • Mother's Name: Your mother's name.
   • Address:* Your full address including PIN code, district, and tehsil.
   • Marital Status: Your marital status.
   • Spouse Name: If married, provide your spouse's name.
   • Email ID: Your email address.
   • Contact Phone Number:* Your phone number.
   • Voter ID Card Number: Your voter ID number.
   • Aadhaar Number (UID): Your Aadhaar number.
   • Aadhaar Enrollment Number: If Aadhaar is not issued, provide the enrollment number.

Step 3: Fill Out Grievance Details

Service Details:

• Mode of Delivery of Service:* Choose either Sewa Kendra or By Post.
• Application Processing Office:* Mention the office where the application will be processed.

Complainant Type:* Specify whether you are filing the complaint as an individual, group, or institution.

Grievance Category:* Select the category that best describes your grievance (e.g., Citizen, CM Office, Public Grievance Department, etc.).

Details about Prior Attempts to Resolve the Grievance:

• Have you approached the concerned authority?*: Yes or No.
• Authority approached: Provide details of the authority approached if applicable.
• Date: The date when you approached the authority.
• Response to Grievance: Select the appropriate response received (No Response, Partially Resolved, Rejected).

Details of the Grievance:

• Grievance pertains to:* Specify the department or office the grievance pertains to.
• Department Head:* Select the head of the department (ADC, CMO, DC, etc.).
• Subject of Grievance:* Provide a brief title for your grievance.
• Grievance Description:* Describe your grievance in detail.

Step 4: Attach Required Documents

Attach the necessary documents to support your grievance. These may include:

1. Affidavit (if applicable): Required if the complaint is against government officials.
2. Additional Attachments: Any other relevant documents.

Step 5: Sign the Application

Sign the application form in the designated space.

Step 6: Submit the Application

Submit the completed application form along with any additional documents to the designated office.

Fees

• Government Fees: Rs. 0
• Facilitation Charges: Rs. 10

Conclusion

By following these steps and ensuring you have all the required information and documents, you can successfully submit a grievance through the Department of Grievance and Pension in Punjab. This system aims to provide a transparent and efficient way to address and resolve public grievances.