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Guide to Self-Service Password Management (SSPM)

Effective password management is crucial for maintaining security and accessing critical systems without interruptions. The Self-Service Password Management (SSPM) tool empowers state employees and contractors with IN.gov email addresses to reset passwords, unlock accounts, and manage security settings independently. This guide explains how to register, reset your password, unlock your account, and manage account settings efficiently.

What is SSPM?

SSPM is a user-friendly web application that allows employees and contractors to manage their passwords and accounts securely. This tool is especially beneficial for accounts tied to:

• State Email Addresses: Accounts ending in IN.gov.
• Cloud-Based Services: SharePoint Online (SPO), CRM Online (CRMO), and Azure.

However, SSPM does not support the following accounts:

• Admin/Elevated Accounts
• FTP Accounts
• Kiosk Accounts
• Mainframe Accounts
• Service Accounts
• Training Accounts

If unsure whether SSPM will work for your account, attempt the reset process or contact the IOT Customer Service Desk at 317-234-HELP (4357) or 800-382-1095.

Chapter 1: Registering for SSPM

Prerequisites

• You must know the password for the account being registered.
• The account must not be expired, locked, or disabled.

Steps to Register

1. Open any internet browser (e.g., Chrome, Firefox, Safari).
2. Visit password.in.gov.
3. Click Register for Password Management.
4. If prompted, re-enter your email and password.
5. Set up five security questions:
   • Answers must be at least 3 characters long.
   • Use different answers for each question.
6. Save your answers and click Finish.

Once registered, you can use SSPM to manage your account.

Chapter 2: Resetting Your Password

If you forget your password, SSPM enables you to reset it securely.

Steps to Reset Password

Open your browser and go to password.in.gov.

Click Forgot Password.

Enter your state email address and the CAPTCHA characters displayed.

Authenticate your identity using one of the following methods:

• Text My Mobile Phone: Enter the phone number registered during setup. Enter the 6-digit code sent via SMS.
• Call My Mobile Phone: Answer the call and press # when prompted.
• Answer Security Questions: Provide correct answers to your configured questions.

Enter a new password twice, ensuring it complies with your agency's password policy:

• Minimum 8 characters.
• Must include at least three of the following:
  • Uppercase letters (A-Z).
  • Lowercase letters (a-z).
  • Numbers (0-9).
  • Special characters (e.g., !@#$%).

Click Finish. Your password is now reset.

Chapter 3: Unlocking Your Account

Accounts may be locked after multiple failed login attempts. Use SSPM to unlock your account without contacting support.

Steps to Unlock Account

1. Visit password.in.gov.
2. Click Unlock Account.
3. Enter your state email address and the CAPTCHA characters displayed.
4. Click I know my password, but still can’t sign in.
5. Authenticate your identity using:
   • Text My Mobile Phone: Enter the SMS code.
   • Call My Mobile Phone: Press # during the call.
   • Answer Security Questions: Provide your answers.

Once verified, your account will be unlocked.

Chapter 4: Changing Your Password

If you know your current password, use SSPM to update it securely.

Steps to Change Password

1. Visit password.in.gov.
2. Click Change Password.
3. Enter your current password.
4. Enter a new password twice, ensuring it follows the policy requirements.
5. Click Submit.

Frequently Asked Questions

Who should I contact for assistance?

If you encounter issues, contact:

• IOT Customer Service Desk:
  • Phone: 317-234-HELP (4357) or 800-382-1095.
  • Email: Provided during setup.

Can I use SSPM for all accounts?

No, SSPM supports standard state employee and contractor accounts. Admin, FTP, and training accounts are excluded.

What if SSPM doesn’t work for my account?

For eligible accounts not supported by SSPM, try adfs.in.gov to reset your password, or contact the Customer Service Desk.