How to Resolve Issues Adding New Billers on the YONO App: A Step-by-Step Guide
If you're encountering problems adding new billers on the YONO app, follow these steps to troubleshoot and resolve the issue:
Update the App: Ensure that you have the latest version of the YONO app installed on your device. Outdated versions may have bugs or compatibility issues that prevent adding new billers.
Check Internet Connection: Make sure you have a stable internet connection on your device. Poor connectivity can hinder the app's functionality, including the ability to add new billers.
Verify Account Status: Ensure that your bank account linked to the YONO app is active and in good standing. Inactive or restricted accounts may not allow biller additions.
Clear Cache and Data: Sometimes, accumulated cache or corrupted data can cause glitches in the app. Go to your device's settings, locate the YONO app, and clear its cache and data. Restart the app and attempt to add the biller again.
Identify the Issue: If you're receiving error messages or encountering specific issues while attempting to add new billers, take note of them. Common issues may include error codes, freezing screens, or missing options.
Try Different Times: App servers may experience high traffic during peak hours, leading to temporary malfunctions. Try adding the biller during off-peak hours to see if it resolves the issue.
Contact Customer Support: If the problem persists, reach out to State Bank of India's dedicated portal for Complaint Management. Visit https://crcf.sbi.co.in and submit your query detailing the issue faced in adding new billers on the YONO app.
Provide Necessary Information: When submitting your query, ensure to include relevant details such as your account information, the specific error message encountered, and any troubleshooting steps you've already taken. This will assist customer support in providing a timely and accurate resolution.
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